# New user unable to send a message to discobot

**URL:** https://meta.discourse.org/t/new-user-unable-to-send-a-message-to-discobot/175329
**Category:** Support
**Created:** [January 7, 2021, 12:14am UTC](https://meta.discourse.org/t/new-user-unable-to-send-a-message-to-discobot/175329 "2021-01-07T00:14:04Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![debryc](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/debryc/32/101652_2.png) [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [January 7, 2021, 5:20pm UTC](https://meta.discourse.org/t/new-user-unable-to-send-a-message-to-discobot/175329/3 "2021-01-07T17:20:30Z")

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I followed these directions to rename and update welcome message

> [@Customizing Discobot for your site](https://meta.discourse.org/t/how-to-customize-discobot/103633):
>
> bookmark This guide explains how to customize Discobot, the built-in assistant bot in Discourse, to better match your community’s persona and needs. person_raising_hand Required user level: Administrator Discobot is a special user in your Discourse community that helps new members learn about the platform. As an administrator, you can customize various aspects of Discobot to better fit your community’s style and requirements. Configuring Discobot’s site settings Discobot’s behavior is …

Yes, new users get the message when they sign up and log in for the first time.

I am able to use the link I shared and send a message to discobot when I’m on my staff account but I cannot when I’m on my new user account.

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_[View the full topic](https://meta.discourse.org/t/new-user-unable-to-send-a-message-to-discobot/175329)._