# New users aren't starting the discobot tutorial

**URL:** https://meta.discourse.org/t/new-users-arent-starting-the-discobot-tutorial/62995
**Category:** Feature
**Tags:** discobot
**Created:** [May 19, 2017, 5:39am UTC](https://meta.discourse.org/t/new-users-arent-starting-the-discobot-tutorial/62995 "2017-05-19T05:39:56Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 17, 2017, 10:54pm UTC](https://meta.discourse.org/t/new-users-arent-starting-the-discobot-tutorial/62995/2 "2017-05-17T22:54:16Z")

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> [@Discourse Narrative Bot Beta Feedback](https://meta.discourse.org/t/discourse-narrative-bot-beta-feedback/58621/189):
>
> I’ve had discobot enabled for two weeks and am running into problems with it. Not a single new user has responded to discobot’s “greetings!” message, and my own moderators are having a hard time understanding what it is all about as I nudge them to write to discobot with “start new user”. One of them thought she was going to actually create a new user!

The goal is not to _force_ everyone to do it; the new user tutorial is something new users should opt into. I think you have a different expectation around this feature than we do, and it is a fundamental disconnect.

Are you _absolutely sure_ the first message spotlight is working on your site, e.g. this? Can you sign up as a new user and verify?

 ![](https://global.discourse-cdn.com/meta/original/3X/e/8/e8047999354a52f266eb882e3e1a8e85526f8557.png)

I don’t expect most users to read the instructions, decide to go the extra mile, and bookmark that initial message to trigger to new user narrative, the same way I don’t expect every student in class to sit in the front row and earn an A+ grade in the course.

What would be concerning, and what @tgxworld and I look at, is …

- if there is any _particular step_ that people get hung up on in the narrative.

- if people _can’t even open_ their first message containing the essential information that discobot provides:

> [@Discourse Narrative Bot Beta Feedback](https://meta.discourse.org/t/discourse-narrative-bot-beta-feedback/58621/9):
>
> - How to **contact staff** (and tells them it is a 🤖 _not_ a person)
> - Hints about **trust levels** and **badges**
> - Reminder of **[community guidelines](https://meta.discourse.org/guidelines)**

Remember, the new user narrative is _completely optional_ and something that new users have the choice of completely ignoring if they want to. Maybe they’ve joined 20 discourses by now, so this tutorial is old hat to them. It is **not a requirement** and I would expect most users to ignore it. Heck, if they actually read just the 3 bullet points that discobot gives them, that’s a win!

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