# New users not receiving activation emails

**URL:** https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664
**Category:** Self-hosting
**Tags:** email
**Created:** [February 25, 2024, 3:57pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664 "2024-02-25T15:57:11Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![kainos](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/kainos/32/359669_2.png) [@kainos](https://meta.discourse.org/u/kainos)
#### Post date: [February 25, 2024, 3:57pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664/1 "2024-02-25T15:57:11Z")

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I upgrade always my Discourse Forum. But now I have Problems. New Users no longer receive activation emails, me too (answers from users). I am not IT or Forum Technical, I don t know what to do? Please simply Solutions?

 ![Screenshot (100)](https://global.discourse-cdn.com/meta/original/4X/b/2/3/b2348101f886205d8165d9eea9ec8858e4587c76.jpeg)

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### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [February 25, 2024, 4:46pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664/2 "2024-02-25T16:46:35Z")

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Looks like you are unable to access your mail server due to a network issue, or perhaps the server being down. I’d check out [Troubleshoot email on a new Discourse install](https://meta.discourse.org/t/troubleshoot-email-on-a-new-discourse-install/16326) and [Troubleshooting Outgoing Email](https://meta.discourse.org/t/troubleshooting-outgoing-email/271484).

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### Author: ![kainos](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/kainos/32/359669_2.png) [@kainos](https://meta.discourse.org/u/kainos)
#### Post date: [March 4, 2024, 7:26pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664/5 "2024-03-04T19:26:39Z")

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I have this message received: “There are 39 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct.” Where can I find this app.yml?

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### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 4, 2024, 7:58pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664/6 "2024-03-04T19:58:32Z")

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If you did a [standard install](https://meta.discourse.org/t/142537?silent=true) (you ran `discourse-setup`, right?), it’s at `/var/discourse/containers/app.yml`. Have a look at [Troubleshoot email on a new Discourse install](https://meta.discourse.org/t/troubleshoot-email-on-a-new-discourse-install/16326)