# New users not receiving notification e-mail

**URL:** https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260
**Category:** Support
**Tags:** email
**Created:** [March 13, 2020, 8:51pm UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260 "2020-03-13T20:51:08Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![OPR](https://avatars.discourse-cdn.com/v4/letter/o/71e660/32.png) [@OPR](https://meta.discourse.org/u/OPR)
#### Post date: [March 13, 2020, 8:51pm UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260/1 "2020-03-13T20:51:08Z")

</div>

Hello,

Some users are not receiving notification e-mails when signing up. On Discourse it shows that the account is created but it’s greyed out, and it shows that the e-mail was sent.

Is the issue on the Discourse side of things or is this on the users side of things? For reference one of the users said they’re using [gmx.net](http://gmx.net) as their e-mail provider.

My Discourse forum is here: [http://forum.onepagerules.com/](http://forum.onepagerules.com/)

Thank you,  
Gaetano

---

<div class="post-metadata">

### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 13, 2020, 9:38pm UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260/2 "2020-03-13T21:38:31Z")

</div>

> [@OPR](#):
>
> For reference one of the users said they’re using [gmx.net](http://gmx.net) as their e-mail provider.

That’s probably the problem. They can check their spam folder. But it could just be silently deleting them. You can see the troubleshooting new email topic.

---

<div class="post-metadata">

### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [March 14, 2020, 5:35am UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260/3 "2020-03-14T05:35:21Z")

</div>

What happens when they issue a password reset? Check admin, logs, email to see proof the email was sent.

And yes follow the email guide religiously!

---

<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [March 7, 2024, 10:46pm UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260/4 "2024-03-07T22:46:50Z")

</div>



---

<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [April 6, 2024, 10:46pm UTC](https://meta.discourse.org/t/new-users-not-receiving-notification-e-mail/144260/5 "2024-04-06T22:46:58Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.