### Author:  [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)
#### Post date: [November 11, 2022, 5:54pm UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/1 "2022-11-11T17:54:53Z")
It seems I can’t upload profile banners on my instance anymore…
Here’s what I have at `/preferences/profile`
This parameter is checked:
I’ve checked in [safe mode](https://meta.discourse.org/t/53504?silent=true) and I still have the problem. 😕
Any thoughts?
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [November 15, 2022, 2:12am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/2 "2022-11-15T02:12:32Z")
This is not reproducing on meta…
>
Does the user have the right trust level? Are there any non-official plugins installed?
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### Author:  [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)
#### Post date: [November 15, 2022, 2:53am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/3 "2022-11-15T02:53:40Z")
I’m a staff user and it doesn’t show. Also, I’ve tried [safe mode](https://meta.discourse.org/t/53504?silent=true) with no plugins 😕
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [November 15, 2022, 2:59am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/4 "2022-11-15T02:59:51Z")
[Safe mode](https://meta.discourse.org/t/53504?silent=true) does not disable server side changes. I recommend removing 3rd party plugins and trying again. Meta is running tests-passed and I am not seeing the issue here.
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### Author:  [@khenmu](https://meta.discourse.org/u/khenmu)
#### Post date: [November 15, 2022, 5:14am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/5 "2022-11-15T05:14:54Z")
Could I ask which theme your site is using?
I’ve seen some do… strange things. (Even [the team’s](https://meta.discourse.org/t/air-theme-hides-outgoing-email-disabled-warning/238957).)
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [November 15, 2022, 7:33am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/6 "2022-11-15T07:33:05Z")
I’ve just signed up to the forum in your profile (if this is the instance in question) and I can upload a profile header and usercard background:
I’m using Safari/iPhone if that makes a difference?
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### Author:  [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)
#### Post date: [November 15, 2022, 1:20pm UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/7 "2022-11-15T13:20:06Z")
> [@sam](#):
>
> [Safe mode](https://meta.discourse.org/t/how-to-use-discourse-safe-mode/53504) does not disable server side changes. I recommend removing 3rd party plugins and trying again. Meta is running tests-passed and I am not seeing the issue here.
Good to know! Will def try that.
> [@khenmu](#):
>
> Could I ask which theme your site is using?
Default light/dark with custom CSS.
> [@JammyDodger](#):
>
> I’ve just signed up to the forum in your profile
Yes, that’s the one. Well I’ll be damned. I can’t see them when I’m logged in as an admin! I’ve tried inspecting the elements and I couldn’t find the id=“profile-background-uploader”.
Will try to load without plugins to see if that’s what’s up! Thank you all for your help. 🙂
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### Author:  [@khenmu](https://meta.discourse.org/u/khenmu)
#### Post date: [November 15, 2022, 10:00pm UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/8 "2022-11-15T22:00:37Z")
Huh. That’s interesting.
If you don’t mind me asking, do the options show for you here on Meta?
Reason I ask is, while it’s not impossible it’s a Discourse plugin issue, if it was, I would expect it to affect everyone. Checking your preferences here on Meta would clarify whether it’s a web browser setting / extension that’s responsible. Only asking as it’s quick to check & it would be good to rule them out.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [November 16, 2022, 4:45am UTC](https://meta.discourse.org/t/no-profile-header-or-user-card-background-in-preference-profile/245324/9 "2022-11-16T04:45:07Z")
> [@Olivier\_Lambert](#):
>
> I can’t see them when I’m logged in as an admin!
Admins can also have trust levels and this can sometimes in rare cases muck stuff up. Did you set yours to Trust level 4?