# No user PM access

**URL:** <https://meta.discourse.org/t/no-user-pm-access/316079>\
**Category:** Product Support\
**Tags:** personal-messages\
**Created:** [July 12, 2024, 12:44pm UTC](https://meta.discourse.org/t/no-user-pm-access/316079 "2024-07-12T12:44:03Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Jagster](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jagster/32/192154_2.png) [@Jagster](https://meta.discourse.org/u/Jagster)\
**Post date:** [July 12, 2024, 2:04pm UTC](https://meta.discourse.org/t/no-user-pm-access/316079/4 "2024-07-12T14:04:26Z")

</div>

I struggled with PM rights TL0 vs. TL1 when a staged user (because of email support) created account and couldn’t read PMs. I solved this bypassing TL0 and starting with TL1 right away — I don’t have spam issues or controversial topics so I could do it.

So AFAIK that isn’t a bug, but by design. And yet situation of OP can be such one somehow.

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