Priority/Severity: I consider this high Platform: Windows Desktop Description: Two new test accounts have no way to get to or create PM’s My admin account email navigation drop down [image] and summary page [image] Test account [image] [image] second test account [image] [image] Site has encrypted messages enabled, one test account the test user did not at first enable, subsequently disabled and re-enabled Second test account a paper key was set first thing Seems chat is missing as well. The email message does arrive, but if the user did not create/save a paper key they can not read it or start a new PM on their own, they can reply to that message though

Hi @anon48433008 Did you check personal message enabled groups in your site settings? [image] By default, new users (trust_level_0) are not allowed to send private messages.

No user PM access

Product Support

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No user PM access

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