# Not able to log in after restoring a backup

**URL:** <https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449>\
**Category:** Product Support\
**Tags:** backups\
**Created:** [February 23, 2024, 8:13am UTC](https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449 "2024-02-23T08:13:52Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![A\_A](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/a_a/32/365064_2.png) [@A\_A](https://meta.discourse.org/u/A_A)\
**Post date:** [February 23, 2024, 2:09pm UTC](https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449/3 "2024-02-23T14:09:11Z")

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Hi,

As I mentioned in my original post, I am not able to log in through my admin account and other fellow users are also facing the same issue. Below is the error:

Incorrect username, email or password

It is not even able to recognise the email id / user name for all users.

So need help in fixing this.

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_[View the full topic](https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449)._