Hi I have a Communiteq hosted forum and another self-hosted forum, hosted on digitalocean. I took a backup of communiteq hosted forum today and restored it on my DO forum through the UI. After that, I am not able to login to my DO forum. When I tried to opt for forgot-password option, I got “No ac…

[image] A A: I got “No account matches the username” error. Sounds like something went wrong with the restore. I’d probably try it again from the command line. And then something like ./launcher enter app rails c User.all.pluck(:username, :id) To see if you have the users you expect (you co…

Hello and welcome @A_A :slight_smile: When you restore a backup disable emails is set to ‘non-staff’ so all of your users won’t be bombarded with any notifications, and when you’re ready you can then flip the setting to allow emails to everyone again (which should explain the info banner you’re see…

Hi, As I mentioned in my original post, I am not able to log in through my admin account and other fellow users are also facing the same issue. Below is the error: Incorrect username, email or password It is not even able to recognise the email id / user name for all users. So need help in fixin…

Thanks for your support. Looks like I was trying to log in through my old user base. When I run this command, I found the list of users and it worked fine afterwards. Thanks once again. Next time, I will do it through command line.

Not able to log in after restoring a backup

Product Support

pfaffman (Jay Pfaffman) February 25, 2024, 10:59am 6

That command just shows the users and doesn’t change anything. Though I prefer command line restore in most cases, it works exactly the same.

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Not able to log in after restoring a backup

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