# Not Able To Send Mail - Access Denied
**URL:** https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380
**Category:** Self-hosting
**Created:** [April 26, 2020, 8:28pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380 "2020-04-26T20:28:01Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 26, 2020, 8:28pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/1 "2020-04-26T20:28:01Z")
Hello,
I’m trying to set up mail with MailJet. The domain name and email is approved on my MailJet dashboard, but I can’t receive mail to access my admin account. In the guide it says to check the logs at `/var/discourse/shared/standalone/log/rails/production.log`. When I insert that into the console, it says access denied. I’ve checked an the email is set up properly.
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### Author:  [@maiki](https://meta.discourse.org/u/maiki)
#### Post date: [April 27, 2020, 12:33am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/2 "2020-04-27T00:33:51Z")
> [@Infinite\_Flight\_Sims](#):
>
> In the guide it says to check the logs at `/var/discourse/shared/standalone/log/rails/production.log` . When I insert that into the console, it says access denied. I’ve checked an the email is set up properly.
`/var/discourse/shared/standalone/log/rails/production.log` is a file path, you may view it by connecting to your server over `ssh`. You may need to use `sudo` to view the file, adjust to however you are viewing it.
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 27, 2020, 1:37am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/3 "2020-04-27T01:37:52Z")
So all together, how should that look written in the console?
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### Author:  [@maiki](https://meta.discourse.org/u/maiki)
#### Post date: [April 27, 2020, 3:23am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/4 "2020-04-27T03:23:56Z")
> [@Infinite\_Flight\_Sims](#):
>
> in the console
I’m not sure what that means, so I’m not qualified to explain. I normally `ssh` into the VPS and use something like `less` to read files.
Also, [Search results for 'production.log' - Discourse Meta](https://meta.discourse.org/search?q=production.log).
Good luck! 🙂
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 27, 2020, 6:21pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/5 "2020-04-27T18:21:23Z")
Thank You, that helped.
But I’m still not able to set up the mail to work
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### Author:  [@JimPas](https://meta.discourse.org/u/JimPas)
#### Post date: [April 27, 2020, 9:08pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/6 "2020-04-27T21:08:15Z")
Typing “MailJet” in the search will give you quite a few topics regarding setting up MailJet.
To access your admin account, use this `https://YourForumDomain/admin`
If it prompts you to login in, just use the email address you used to set it up (and the password).
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 27, 2020, 10:05pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/7 "2020-04-27T22:05:49Z")
I get brought to a page that says it doesn’t exist. I searched the forum but I can’t find any useful info.
The main problem is that MailJet is not sending a verification email so I can log into my admin account.
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### Author:  [@JimPas](https://meta.discourse.org/u/JimPas)
#### Post date: [April 28, 2020, 1:17am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/8 "2020-04-28T01:17:35Z")
Can you see your site from the Internet by type your forum’s URL in the address bar? It would help to give a little more information about your site. Where is it hosted (Digital Ocean or another cloud service, or a dedicated server?).
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 28, 2020, 1:47am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/9 "2020-04-28T01:47:00Z")
The issue is that the admin email won’t validate to get past the wizard.
The cause is _likely_ mailjet settings or something blocking comms to mailjet from the VPS.
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 28, 2020, 2:05am UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/10 "2020-04-28T02:05:08Z")
> [@JimPas](#):
>
> Can you see your site from the Internet by type your forum’s URL in the address bar?
Yes I can
> [@JimPas](#):
>
> It would help to give a little more information about your site.
Domain from NameCheap, hosted with Digital Ocean, and MailJet for mail.
> [@Stephen](#):
>
> The cause is _likely_ mailjet settings or something blocking comms to mailjet from the VPS.
Would you happen to know a fix for this?
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [April 28, 2020, 1:57pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/11 "2020-04-28T13:57:11Z")
Ok, it looks like the email problem got self solved. I got an activation like in my email, but when I click it, this comes up:
That email was sent to me while I was sleeping so by the time I clicked the link it was 10 hours old, did it expire?
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### Author:  [@lankma](https://meta.discourse.org/u/lankma)
#### Post date: [July 11, 2020, 3:34pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/12 "2020-07-11T15:34:25Z")
> [@Infinite\_Flight\_Sims](#):
>
> did it expire?
Yes, it expired. Were you able to get it working on your Digital Ocean server?
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [July 11, 2020, 4:08pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/13 "2020-07-11T16:08:56Z")
No, it still doesn’t work
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### Author:  [@lankma](https://meta.discourse.org/u/lankma)
#### Post date: [July 11, 2020, 4:14pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/14 "2020-07-11T16:14:20Z")
> [@Infinite\_Flight\_Sims](#):
>
> No
☹ I’m sorry to hear that. Are you following the steps on [Set up Discourse in the cloud in under 30 minutes](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md) to install it?
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### Author:  [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)
#### Post date: [July 11, 2020, 4:15pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/15 "2020-07-11T16:15:44Z")
Sorry I thought you were talking about something else
My Discourse forum is up and running
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### Author:  [@lankma](https://meta.discourse.org/u/lankma)
#### Post date: [July 11, 2020, 4:16pm UTC](https://meta.discourse.org/t/not-able-to-send-mail-access-denied/149380/16 "2020-07-11T16:16:34Z")
Perfect! 😃 I’m glad you got it working! Take care!