# Not receiving backup emails
**URL:** https://meta.discourse.org/t/not-receiving-backup-emails/288910
**Category:** Support
**Tags:** email, backups
**Created:** [December 16, 2023, 11:20am UTC](https://meta.discourse.org/t/not-receiving-backup-emails/288910 "2023-12-16T11:20:32Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@P\_O](https://meta.discourse.org/u/P_O)
#### Post date: [December 16, 2023, 11:20am UTC](https://meta.discourse.org/t/not-receiving-backup-emails/288910/1 "2023-12-16T11:20:33Z")
When I click on the link ‘Send email with download link’ I am not receiving the email. I presume this email should be sent to the administrators email account?
I have this setting turned on in the admin area: Log all email processing failures to [/logs](https://domain.com/logs)
Other emails are working, and there are no email errors in the logs.
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### Author:  [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)
#### Post date: [December 18, 2023, 6:13am UTC](https://meta.discourse.org/t/not-receiving-backup-emails/288910/2 "2023-12-18T06:13:01Z")
Hello. Will this work?
> [@Verification and backup emails not sent. Test mail ok](https://meta.discourse.org/t/verification-and-backup-emails-not-sent-test-mail-ok/189909):
>
> Hello everyone, I am facing an issue that occurs for a few days now and I don’t know why (no update, no change in settings as far as I know). When someone registers on my forum, no mail verification is sent anymore. When I perform a backup and ask for the link to be sent, nothing is. I tested with the small testing tool. It works, email is sent and received. According to the logs, other notifications work on the forum. As I have no idea how to handle this issue, I am asking for your help. …
If this doesn’t solve the case, there might be an issue with your email or the forum. I’m not that good at helping, but we as a community, try our best to help others’ issues.
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### Author:  [@P\_O](https://meta.discourse.org/u/P_O)
#### Post date: [December 18, 2023, 7:38pm UTC](https://meta.discourse.org/t/not-receiving-backup-emails/288910/3 "2023-12-18T19:38:08Z")
```plaintext
The backup was successful.
Visit the [admin > backup section](https://domain.com/admin/backups) to download your new backup.
Here’s the log:
[log.txt.zip](https://domain.com/uploads/short-url/atMJcvbK2zJdLXuxoWKqsJgYoxD.zip) (9.54 KB)
```
If I click backup in the admin area I receive ‘The backup was successful’ email.
But how do I actually download the backup?
It’s like a broken loop, the email refers me back to the place where I created the backup to download, but if you hover over the button to download it says ‘Send email with download link’.