# Not receiving initial admin email verification. Install issue?

**URL:** <https://meta.discourse.org/t/not-receiving-initial-admin-email-verification-install-issue/34439>\
**Category:** Self-hosting\
**Tags:** email\
**Created:** [October 13, 2015, 5:33am UTC](https://meta.discourse.org/t/not-receiving-initial-admin-email-verification-install-issue/34439 "2015-10-13T05:33:12Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![ryan2](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ryan2/32/116524_2.png) [@ryan2](https://meta.discourse.org/u/ryan2)\
**Post date:** [October 14, 2015, 3:16pm UTC](https://meta.discourse.org/t/not-receiving-initial-admin-email-verification-install-issue/34439/3 "2015-10-14T15:16:48Z")

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Hey. Sorry you’re having trouble with the image. What service are you using for SMTP? Our testing was done primarily with mandrill. Also, are you otherwise able to send email messages from droplets on your account? If you’re not sure, I’d recommend opening a ticket with our support team. Some accounts may have an SMTP block by default based on a number of variables. if this is the case, support can confirm it and get the block lifted for you.

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