# Notes on Silencing or Deleting users **URL:** https://meta.discourse.org/t/notes-on-silencing-or-deleting-users/323151 **Category:** Support **Tags:** email **Created:** [August 23, 2024, 9:41pm UTC](https://meta.discourse.org/t/notes-on-silencing-or-deleting-users/323151 "2024-08-23T21:41:53Z") **Posts on this page:** 1 **Showing post:** 8
### Author: ![TonyG](https://avatars.discourse-cdn.com/v4/letter/t/f14d63/32.png) [@TonyG](https://meta.discourse.org/u/TonyG) #### Post date: [August 24, 2024, 9:27pm UTC](https://meta.discourse.org/t/notes-on-silencing-or-deleting-users/323151/8 "2024-08-24T21:27:48Z")
Just keeping this thread updated with progress… I just found this documentation to setup bounce handling: > [@Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver](https://meta.discourse.org/t/configure-direct-delivery-incoming-email-for-self-hosted-sites-with-mail-receiver/49487): > > Discourse is all about enabling civilized discussion. While plenty of people like a web interface, e-mail is still the “hub” of many people’s online lives. That’s why sending e-mail is so important, and when you’re sending e-mail, you really want to be able to receive it, too. There are several reasons why: If e-mails “bounce” (they can’t be delivered for some reason), you need to know about that. Repeatedly sending e-mails that bounce will get your e-mails flagged as spam. Receiving e-ma… > [@Configure VERP to handle bouncing e-mails](https://meta.discourse.org/t/configure-verp-to-handle-bouncing-e-mails/45343): > > Setting up bounces handling Discourse uses the [Variable envelope return path (VERP)](https://en.wikipedia.org/wiki/Variable_envelope_return_path) technique to handle bouncing e-mails. To enable VERP, set the “reply by email address” site setting with an email address template that uses the + sign. The default of replies+%{reply\_key}@discourse.example.com … works fine. If you are using your own or your company’s email server, then, that’s it tada Your discourse instance must be able to receive email sent to this address. This should work via POP, bu… The images here are also extremely helpful: > [@Bounced emails not being detected](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518/16): > > the reply\_by\_email\_address is not used as the from address but the envelope-from, specifically so bounces work Here’s an image that demonstrates how each address is used. The addresses themselves are specific to our hosting, but should be sufficient for an example. notification\_email: notifications@hs1.discoursemail.com reply\_by\_email\_address: incoming+%{reply\_key}@hs1.discoursemail.com A notification: A replyable message: Implementing this functionality should address enough of the challenges here to handle bounced email effectively. I still need to work out exactly how we will notify a multi-lingual user base effectively and get them back on track quickly when they’ve fixed email problems. That is, when they’ve made an effective change they need to notify us or the system so that the blocks on them can be lifted. --- _[View the full topic](https://meta.discourse.org/t/notes-on-silencing-or-deleting-users/323151)._