Sometimes a notification email has the Visit Topic link displayed as a button, and sometimes as a plain link (underlined in blue).
As far as I can tell, these are based on different email templates but all rely on the link generated by the respond_instructions part of the email templates so I cannot work out why the links are being created differently.
I suppose one type of email is being formatted as HTML and the other coming out in plain text format?
For explanatory purposes -
a. the user_posted template creates a button-type link in the email content that looks like this (NB we have customized the text):
b. the user_replied template creates a plain link in the email content looking like this:
We’d much prefer them all to have the HTML formatted email but can’t work out how to.
Thanks in advance for any elucidation or fix you can provide.