We’re running an instance where all categories are muted and all users in mailing list mode by default. It happens quite often that users get mails from individual threads in their muted categories. It’s really hard to find any pattern in that behaviour. It seems to look like that bug Still gettin…

[תמונה] Artur Lobanov: It’s really hard to find any pattern in that behaviour. I’m afraid we’re going to need more information. Is this issue really random? Is there no correlation/similitudes at all between those notifications?

[תמונה] Artur Lobanov: users get mails from individual threads in their muted categories Maybe they have participated i those topics, which trumps the muting? That’s my guess. If you can’t replicate the problem then it’s not really a bug, or at least not a bug report. But I thought that Mai…

[תמונה] zogstrip: Is this issue really random? Is there no correlation/similitudes at all between those notifications? Since I cannot search for the subject in the Sent Email admin panel it’s hard to trace this unfortunately. [תמונה] Jay Pfaffman: Maybe they have participated i those top…

[תמונה] Artur Lobanov: Since I cannot search for the subject in the Sent Email admin panel it’s hard to trace this unfortunately. Right. Do you have the data explorer plugin installed? If you know SQL that might be one way to quickly dig into these sent emails.

Right, so I played a bit with the data explorer, but let me first explain how we set up the users/notifications: First, we mirrored the old mailing list for some time period to accumulate some content in discourse. [NB: we did this is a separate dev instance and then copied the posts to the prod …

[תמונה] Artur Lobanov: Question: is there any way to reset the topic notification levels for users? Maybe before that: is there any way to view the topic notification levels of a user? I have not found it in the admin web panel. Is that only accessible at the DB level?

Unfortunately the data explorer does not allow seeing the topic notification levels per user. I verified that the users getting these spurious emails are not subscribed to the categories.

[תמונה] Artur Lobanov: Unfortunately the data explorer does not allow seeing the topic notification levels per user. Something like this should do it, unless I’ve misunderstood what you’re after? -- [params] -- int :topic_id SELECT tu.user_id, tu.notification_level FROM topic_users …

Thanks for this @JammyDodger ! So I checked a topic ID that I never visited and could not find myself in the list. But when I visit that topic and rerun the query I appear in the list with notification level = 1. Is this expected? (note that auto-tracking is off!) Then, for the topics that were ca…

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JammyDodger 5 ביולי,‏ 2022,‏ 10:27am 12

You should be able to query notification levels using the data-explorer. I think there may be a useful query you could amend in List of emails of users watching a specific category

נושא		תגובות	צפיות
Muted category still sends mails to users with mailing_list preference Support	2	568	8 ביוני,‏ 2024
Still getting notifications from muted user in mailing list mode Bug	6	1463	12 בדצמבר,‏ 2016
Mailing list question Feature	9	2062	13 בספטמבר,‏ 2017
Email notifications don't get sent on category change for mailing list mode users Bug email , notifications , mailing-list , fixed	6	375	14 באוקטובר,‏ 2024
Muted categories are too atomic Feature	14	4776	26 באפריל,‏ 2016

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