# On email address change second confirm fails due to email customization

**URL:** https://meta.discourse.org/t/on-email-address-change-second-confirm-fails-due-to-email-customization/134267
**Category:** Support
**Created:** [23 november 2019 om 12:43 UTC](https://meta.discourse.org/t/on-email-address-change-second-confirm-fails-due-to-email-customization/134267 "2019-11-23T12:43:20Z")
**Posts on this page:** 1
**Showing post:** 15

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### Author: ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)
#### Post date: [26 november 2019 om 21:57 UTC](https://meta.discourse.org/t/on-email-address-change-second-confirm-fails-due-to-email-customization/134267/15 "2019-11-26T21:57:13Z")

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> [@David\_Baker1](#):
>
> if I click on the Admin button near the top right of that view and scroll down to the bottom under SSO setting it lists the email address I want to change to.

The email address that you are trying to update to may already be your account’s ‘secondary’ email. If that is the case, you will need to delete the secondary email address before you can update your primary email address.

As a site admin, you can confirm that the email is your secondary email address by going to your admin page and clicking the Show button for the Secondary Emails row:

 ![image](https://global.discourse-cdn.com/meta/original/3X/9/2/921d87ff3064f3a6d9abaa657b52d53e1f26c460.png)

Instructions for deleting a secondary email address from the Rails console are in this post: [https://meta.discourse.org/t/rake-task-for-merging-users/89086/33](https://meta.discourse.org/t/rake-task-for-merging-users/89086/33)

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