Hi there - I searched for an answer to this issue but failed to find anything. I am an Admin on our forum and usually sign-in via Google auth. I wanted to change my email address and started that from my preferences page. The first confirm email arrived at my current email address and I confirmed - ok ok so far and it said a confirm email will be sent to the new address. The second confirm email arrives at the new address but when I click on that confirm link I get this in the browser: Oops! That page doesn’t exist or is private. The process results in my old email address still being active in my account.

EDIT: Found it. user_notifications.confirm_new_email.text_body_template had overridden the URL. You can ignore the rest.

On email address change second confirm fails due to email customization

Product Support

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