Onebox doesn't show or play a mp4 link in mobile browser

(Non-technical User) #1

I have linked a mp4 file on my forums and it shows and plays well on desktop while on mobile (chrome, android) it is just showing the player controls with a blank space above. Waiting for sometime too does’t load nor pressing the play button.

Is the player not html5 / doesn’t support mobile browsers?

(Jeff Atwood) #2

Not aware of any issues here, depends on the mp4 file you picked. They are not all the same.

The native browser playback support is used, which will depend on the capabilities of the underlying OS and browser.

(Non-technical User) #3

Thank you for the reply. So i figured in settings I had prevented anonymous visitors from downloading attachments. And that had prevented the video from playing. I had uploaded the mp4 to the site and linked it for the obox player.