# OneBox not appearing... troubleshooting steps?
**URL:** https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561
**Category:** Support
**Created:** [December 5, 2018, 5:53pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561 "2018-12-05T17:53:46Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@sronan](https://meta.discourse.org/u/sronan)
#### Post date: [December 5, 2018, 5:53pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/1 "2018-12-05T17:53:46Z")
On a new forum I am administering I tried posting a sentence or two together with a link that I hoped would create a OneBox popout. But it didn’t appear. Tried a couple of times with a couple of different links. Both show popups just fine when I put them in iframely. Any troubleshooting list I can go through? Here’s one of the links, on its own line with no space like in the posts I made on the site:
> **[Press Release: D.C. Public Schools To Become First on East Coast to Adopt...](https://goodfoodcities.org/press-release-d-c-public-schools-to-become-first-on-east-coast-to-adopt-good-food-purchasing-program/)**
>
> FOR IMMEDIATE RELEASE
>
> Contact: Lea Howe
> lea@dcgreens.org
> 202.468.0176
> D.C. Public Schools To Become First on East Coast to Adopt Good Food Purchasing Program
> Bill Aims to Improve School Meal Nutrition and Quality, Boost Local Economy...
---
### Author:  [@sronan](https://meta.discourse.org/u/sronan)
#### Post date: [December 5, 2018, 5:55pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/2 "2018-12-05T17:55:08Z")
And this link was used in the other failed attempt:
[https://foe.org/news/friends-earth-applauds-d-c-council-increasing-healthy-sustainable-food-options-schools/](https://foe.org/news/friends-earth-applauds-d-c-council-increasing-healthy-sustainable-food-options-schools/)
---
### Author:  [@sronan](https://meta.discourse.org/u/sronan)
#### Post date: [December 5, 2018, 6:17pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/3 "2018-12-05T18:17:05Z")
After posting both messages I went to settings for OneBox and put a checkbox next to both of these options:
enable flash video onebox
enable inline onebox on all domains
But still no preview.
---
### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [December 5, 2018, 8:44pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/4 "2018-12-05T20:44:06Z")
The site at [https://foe.org/](https://foe.org/) is hosted by WP Engine. WP Engine blocks requests from user-agents that they are not familiar with. This prevents Discourse oneboxes from displaying for many WP Engine hosted sites.
This has come up a few times in the past. The way to get it resolved is for the owners of the WP Engine hosted site to contact WP Engine and ask them to allow the `Discourse Forum Onebox` User Agent. If you are an owner of [https://foe.org/](https://foe.org/) it would be great if you could contact WP Engine and ask them to do this.
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### Author:  [@sronan](https://meta.discourse.org/u/sronan)
#### Post date: [December 5, 2018, 8:50pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/5 "2018-12-05T20:50:19Z")
Thanks! Would that also be true of the other site at [goodfoodcities.org](http://goodfoodcities.org)? How can I can I tell if a site is hosted by WP engine?
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### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [December 5, 2018, 9:15pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/6 "2018-12-05T21:15:51Z")
The site at [goodfoodcities.org](http://goodfoodcities.org/) doesn’t appear to be hosted by WP Engine. The meta data required for creating a onebox exists on that site, but when I try to create one on a live site, the request to the website is returning `404 Not Found`. On my local dev site, oneboxes for `goodfoodcities.org` are created without a problem. This suggests that the problem is that the `Discourse Forum Onebox` user-agent is being blocked.
> [@sronan](#):
>
> How can I can I tell if a site is hosted by WP engine?
To check if a site is hosted on WP Engine, I view the source of the page and search for ‘wpengine’.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [January 4, 2019, 9:15pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/7 "2019-01-04T21:15:53Z")
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