# OneBox not appearing... troubleshooting steps?

**URL:** <https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561>\
**Category:** Product Support\
**Created:** [December 5, 2018, 5:53pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561 "2018-12-05T17:53:46Z")\
**Posts on this page:** 1\
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**Author:** ![sronan](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sronan/32/101105_2.png) [@sronan](https://meta.discourse.org/u/sronan)\
**Post date:** [December 5, 2018, 5:53pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/1 "2018-12-05T17:53:46Z")

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On a new forum I am administering I tried posting a sentence or two together with a link that I hoped would create a OneBox popout. But it didn’t appear. Tried a couple of times with a couple of different links. Both show popups just fine when I put them in iframely. Any troubleshooting list I can go through? Here’s one of the links, on its own line with no space like in the posts I made on the site:

> **[Press Release: D.C. Public Schools To Become First on East Coast to Adopt...](https://goodfoodcities.org/press-release-d-c-public-schools-to-become-first-on-east-coast-to-adopt-good-food-purchasing-program/)**
>
> FOR IMMEDIATE RELEASE 
> 
> Contact: Lea Howe
> lea@dcgreens.org
> 202.468.0176
> D.C. Public Schools To Become First on East Coast to Adopt Good Food Purchasing Program 
> Bill Aims to Improve School Meal Nutrition and Quality, Boost Local Economy...

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