# OneBox not appearing... troubleshooting steps?

**URL:** <https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561>\
**Category:** Product Support\
**Created:** [December 5, 2018, 5:53pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561 "2018-12-05T17:53:46Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)\
**Post date:** [December 5, 2018, 9:15pm UTC](https://meta.discourse.org/t/onebox-not-appearing-troubleshooting-steps/103561/6 "2018-12-05T21:15:51Z")

</div>

The site at [goodfoodcities.org](http://goodfoodcities.org/) doesn’t appear to be hosted by WP Engine. The meta data required for creating a onebox exists on that site, but when I try to create one on a live site, the request to the website is returning `404 Not Found`. On my local dev site, oneboxes for `goodfoodcities.org` are created without a problem. This suggests that the problem is that the `Discourse Forum Onebox` user-agent is being blocked.

> [@sronan](#):
>
> How can I can I tell if a site is hosted by WP engine?

To check if a site is hosted on WP Engine, I view the source of the page and search for ‘wpengine’.

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