# "Oops" error when clicking email link to authorize email address change
**URL:** https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445
**Category:** Support
**Created:** [May 23, 2020, 1:56pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445 "2020-05-23T13:56:13Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)
#### Post date: [May 23, 2020, 1:56pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445/1 "2020-05-23T13:56:13Z")
When attempting to change the email address associated with an account, the user is emailed a link of the form `https://[domain]/u/authorize-email/[some token]`. When clicking on that link, the forum displays an error message “Oops! That page doesn’t exist or is private.”
From `production.log`:
```plaintext
Started GET "/u/authorize-email/[redacted]" for [redacted] at 2020-05-23 13:55:06 +0000
ActionController::RoutingError (No route matches [GET] "/u/authorize-email/[redacted]")
/var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.3/lib/action_dispatch/middleware/debug_exceptions.rb:36:in `call'
Rendering exceptions/not_found.html.erb within layouts/no_ember
Rendered exceptions/not_found.html.erb within layouts/no_ember (Duration: 1.0ms | Allocations: 517)
Rendered layouts/_head.html.erb (Duration: 2.6ms | Allocations: 428)
Rendered common/_discourse_stylesheet.html.erb (Duration: 1.7ms | Allocations: 665)
Rendered application/_header.html.erb (Duration: 0.3ms | Allocations: 74)
Rendering html template
Rendered html template (Duration: 0.0ms | Allocations: 2)
```
---
### Author:  [@gerhard](https://meta.discourse.org/u/gerhard)
#### Post date: [May 23, 2020, 2:22pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445/2 "2020-05-23T14:22:37Z")
> [@Confirmation email link (after change) is broken ("Oops!") due to bad email customization](https://meta.discourse.org/t/confirmation-email-link-after-change-is-broken-oops-due-to-bad-email-customization/140135/5):
>
> You probably customized that email before we changed the link. Please go to /admin/customize/email\_templates/user\_notifications.confirm\_new\_email and make sure that link in there looks like %{base\_url}/u/confirm-new-email/%{email\_token} instead of %{base\_url}/u/authorize-email/%{email\_token} It might be a good idea to add a migration after all. This came up multiple times already. cc @sam
---
### Author:  [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)
#### Post date: [May 23, 2020, 3:36pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445/3 "2020-05-23T15:36:34Z")
Thanks @gerhard 👍
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [June 22, 2020, 3:49pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445/4 "2020-06-22T15:49:44Z")
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