# Option to disable "Account on hold" automated message
**URL:** https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647
**Category:** Feature
**Created:** [May 14, 2019, 1:16am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647 "2019-05-14T01:16:19Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 14, 2019, 1:16am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/1 "2019-05-14T01:16:19Z")
A dozen or so times a week, I’ll get a reply to the ‘your account is on hold message’ from a user asking why their account has been held.
I don’t know why myself..
Is there a way to disable this PM from being sent?
We don’t mind approving posts manually – but the messages to users can confuse them and they often feel that they’ve violated some rules and are apologetic – despite having done nothing wrong at all.
Sam
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### Author:  [@Chaboi\_3000](https://meta.discourse.org/u/Chaboi_3000)
#### Post date: [May 14, 2019, 1:19am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/2 "2019-05-14T01:19:20Z")
You can edit the site text so you can make it “less-confusing” for users.
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 14, 2019, 1:20am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/3 "2019-05-14T01:20:10Z")
How do I disable it completely?
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### Author:  [@nexo](https://meta.discourse.org/u/nexo)
#### Post date: [May 14, 2019, 1:20am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/4 "2019-05-14T01:20:27Z")
Yeah, I’m with you on this matter. It’s frustrating.
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 14, 2019, 1:21am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/5 "2019-05-14T01:21:18Z")
I often find myself having to re-assure newcomers that they’ve not done anything wrong and it’s an automated message. But it still doesn’t rub well..
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [May 14, 2019, 8:56am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/6 "2019-05-14T08:56:47Z")
> [@samnazarko](#):
>
> We don’t mind approving posts manually – but the messages to users can confuse them and they often feel that they’ve violated some rules and are apologetic – despite having done nothing wrong at all.
Discourse don’t just randomly hold messages. If the posts look legit and harmless, you probably have misconfigured your Discourse. I suggest you try to find out the root cause of this instead of trying to disable this feature that is here to help keep civilized discussion.
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### Author:  [@Chaboi\_3000](https://meta.discourse.org/u/Chaboi_3000)
#### Post date: [May 14, 2019, 10:26am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/7 "2019-05-14T10:26:15Z")
> [@samnazarko](#):
>
> I don’t know why myself…
Reasons:
1. They tried to copy/paste fast and post.(Big technique for spammers)
2. Typing, **really, really** FAST.
3. Silenced by staff for whatever reason.
* * *
Side note: For 1 and 2, if the user is still put on hold after a staff member reviewed it, it means that they tempted to **reject** the post.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 14, 2019, 5:12pm UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/8 "2019-05-14T17:12:24Z")
Are these new users whose first post was wholly pasted in? That would definitely trigger spam prevention, but you can tweak the threshold in site settings if your community (for whatever reason) is doing this a lot for legit reasons.
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 16, 2019, 1:28am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/9 "2019-05-16T01:28:19Z")
I’ve checked this. Doesn’t seem to be the case.
Will keep digging but it looks easy enough to disable this option entirely now
Sam
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### Author:  [@Chaboi\_3000](https://meta.discourse.org/u/Chaboi_3000)
#### Post date: [May 16, 2019, 1:30am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/10 "2019-05-16T01:30:43Z")
Isn’t enabling the message better than leaving “on-hold” users confused about why they can’t even post at all?
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 16, 2019, 1:36am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/11 "2019-05-16T01:36:50Z")
Sorry – to clarify, I’ve modified the behaviour of Discourse so users are not left on hold and do not receive this message.
We couldn’t work out why these users were being put on hold; but our incidence of spam is non existent presently, so it doesn’t make sense to penalise users for now.
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 16, 2019, 1:47am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/12 "2019-05-16T01:47:29Z")
BTW – I’m happy to PR this as an option if it’s seen as fitting.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 16, 2019, 4:42am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/13 "2019-05-16T04:42:54Z")
I’m not clear what you did, or why users were running into this.
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### Author:  [@samnazarko](https://meta.discourse.org/u/samnazarko)
#### Post date: [May 30, 2019, 1:23am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/14 "2019-05-30T01:23:34Z")
@codinghorror: I hate not to follow up
I’ve looked in to this, and it seems that our users, for whatever reason, have a habit of predrafting their messages and copy-pasting them.
So Discourse naturally assumes they typed too fast.
Adjusting the option you suggested did the trick.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 30, 2019, 2:25am UTC](https://meta.discourse.org/t/option-to-disable-account-on-hold-automated-message/117647/15 "2019-05-30T02:25:38Z")
Thanks for the update. What’s happening in this case is much much clearer in the new flag interface @eviltrout built.