Our site at https://ifutures.discourse.group/ stopped loading over the weekend. Simply displays a blank page. Cannot load as admin, regular user or non-registered user. Help! (Please …)

I narrowed down the problem to the Tag Banners component. I disabled it, and the forum seems to be working again. Can you please confirm that it is working for you as well?

It seems to work in safe mode with only themes disabled so I think it’s a theme component or custom code acting up https://ifutures.discourse.group/?safe_mode=no_themes If you check your /logs you should see some extra info that should help identify which one. There should also be some errors in …

The error in the browser console is not that helpful: Uncaught (in promise) TypeError: Class constructor B cannot be invoked without ‘new’ [image]

Thanks, JD - wasn’t aware of safe mode ! I’ll check this out.

Thanks, Moin - looks like we have to tinker with the themes we’re using.

I believe you still have the deprecated Dark/Light Mode Toggle installed. Even if it’s not causing the loading problem, I would remove it as it could cause issues in the future. But as a hosted customer you can also ask the Discourse team for help

[圖片] Moin: But as a hosted customer you can also ask the Discourse team for help I think this may be a path forward for this one. I’m seeing an error for ‘deprecation collector’: [image] I think maybe there’s an issue with the amount of warnings and safe mode with no themes helps as it doe…

Thanks - am hosted customer, as you say. Do I just wait for someone from the Discourse team to pitch up here, or is there a direct way to reach them? Haven’t had to do this before.

You can contact them directly anytime by emailing team@discourse.org or by sending a message to @team when you’re logged in here on meta. :+1: I’d definitely reach out rather than waiting as they monitor the team inbox much more closely than the community support area.

Hey @PatrickF , I am looking into this problem right now and will keep you updated.

Thanks, Kris - just sent a DM, which you can now ignore!

我们的 Discourse 网站无法加载 - 新问题

支持

Moin 2025年八月4日 08:38 6

我认为您仍然安装了已弃用的 Dark/Light Mode Toggle

但作为托管客户，您也可以向 Discourse 团队寻求帮助。

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我们的 Discourse 网站无法加载 - 新问题

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