# Our PMs stopped working

**URL:** https://meta.discourse.org/t/our-pms-stopped-working/274755
**Category:** Support
**Created:** [August 11, 2023, 3:09am UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755 "2023-08-11T03:09:14Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![satonotdead](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/satonotdead/32/447830_2.png) [@satonotdead](https://meta.discourse.org/u/satonotdead)
#### Post date: [August 11, 2023, 3:09am UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/1 "2023-08-11T03:09:14Z")

</div>

It seems I can’t see the 'enable\_private\_messages" option anymore on our admin panel. Only admin accounts can read PMs.

Logs:

```plaintext

NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class)
app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?'
(eval):11:in `_fast_attributes'
lib/freedom_patches/ams_include_without_root.rb:57:in `include!'
app/controllers/application_controller.rb:551:in `render_json_dump'
app/controllers/topics_controller.rb:1332:in `block (2 levels) in perform_show_response'
app/controllers/topics_controller.rb:1322:in `perform_show_response'
app/controllers/topics_controller.rb:187:in `show'
app/controllers/application_controller.rb:420:in `block in with_resolved_locale'
app/controllers/application_controller.rb:420:in `with_resolved_locale'
lib/middleware/omniauth_bypass_middleware.rb:74:in `call'
lib/content_security_policy/middleware.rb:12:in `call'
lib/middleware/anonymous_cache.rb:389:in `call'
lib/middleware/gtm_script_nonce_injector.rb:10:in `call'
config/initializers/100-quiet_logger.rb:20:in `call'
config/initializers/100-silence_logger.rb:29:in `call'
lib/middleware/enforce_hostname.rb:24:in `call'
lib/middleware/request_tracker.rb:233:in `call'

```

```plaintext
activerecord (7.0.5.1) lib/active_record/dynamic_matchers.rb:22:in `method_missing'
plugins/discourse-custom-trust-level/plugin.rb:75:in `can_invite_to?'
app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:375:in `include?'
(eval):11:in `_fast_attributes'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:468:in `rescue in attributes'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:455:in `attributes'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:480:in `_serializable_hash'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:359:in `serializable_hash'
active_model_serializers (0.8.4) lib/active_model/serializer/associations.rb:200:in `serialize'
lib/freedom_patches/ams_include_without_root.rb:57:in `include!'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:368:in `block in include_associations!'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:367:in `each_key'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:367:in `include_associations!'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:362:in `serializable_hash'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:347:in `as_json'
activesupport (7.0.5.1) lib/active_support/json/encoding.rb:22:in `encode'
activesupport (7.0.5.1) lib/active_support/json/encoding.rb:22:in `encode'
activesupport (7.0.5.1) lib/active_support/core_ext/object/json.rb:42:in `to_json'
active_model_serializers (0.8.4) lib/active_model/serializer.rb:331:in `to_json'
multi_json (1.15.0) lib/multi_json/adapters/oj.rb:56:in `dump'
multi_json (1.15.0) lib/multi_json/adapters/oj.rb:56:in `dump'
multi_json (1.15.0) lib/multi_json/adapter.rb:25:in `dump'
multi_json (1.15.0) lib/multi_json.rb:139:in `dump'
app/controllers/application_controller.rb:551:in `render_json_dump'
app/controllers/topics_controller.rb:1332:in `block (2 levels) in perform_show_response'
actionpack (7.0.5.1) lib/action_controller/metal/mime_responds.rb:214:in `respond_to'
app/controllers/topics_controller.rb:1322:in `perform_show_response'
app/controllers/topics_controller.rb:187:in `show'
plugins/discourse-category-lockdown/plugin.rb:65:in `show'
actionpack (7.0.5.1) lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
actionpack (7.0.5.1) lib/abstract_controller/base.rb:215:in `process_action'
actionpack (7.0.5.1) lib/action_controller/metal/rendering.rb:165:in `process_action'
actionpack (7.0.5.1) lib/abstract_controller/callbacks.rb:234:in `block in process_action'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:118:in `block in run_callbacks'
plugins/discourse-staff-alias/plugin.rb:105:in `block (4 levels) in activate!'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:127:in `instance_exec'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:127:in `block in run_callbacks'
app/controllers/application_controller.rb:420:in `block in with_resolved_locale'
i18n (1.14.1) lib/i18n.rb:322:in `with_locale'
app/controllers/application_controller.rb:420:in `with_resolved_locale'
plugins/discourse-multilingual/extensions/application_controller.rb:8:in `with_resolved_locale'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:127:in `block in run_callbacks'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:138:in `run_callbacks'
actionpack (7.0.5.1) lib/abstract_controller/callbacks.rb:233:in `process_action'
actionpack (7.0.5.1) lib/action_controller/metal/rescue.rb:22:in `process_action'
actionpack (7.0.5.1) lib/action_controller/metal/instrumentation.rb:67:in `block in process_action'
activesupport (7.0.5.1) lib/active_support/notifications.rb:206:in `block in instrument'
activesupport (7.0.5.1) lib/active_support/notifications/instrumenter.rb:24:in `instrument'
activesupport (7.0.5.1) lib/active_support/notifications.rb:206:in `instrument'
actionpack (7.0.5.1) lib/action_controller/metal/instrumentation.rb:66:in `process_action'
actionpack (7.0.5.1) lib/action_controller/metal/params_wrapper.rb:259:in `process_action'
activerecord (7.0.5.1) lib/active_record/railties/controller_runtime.rb:27:in `process_action'
actionpack (7.0.5.1) lib/abstract_controller/base.rb:151:in `process'
actionview (7.0.5.1) lib/action_view/rendering.rb:39:in `process'
rack-mini-profiler (3.1.1) lib/mini_profiler/profiling_methods.rb:85:in `block in profile_method'  
actionpack (7.0.5.1) lib/action_controller/metal.rb:188:in `dispatch'
actionpack (7.0.5.1) lib/action_controller/metal.rb:251:in `dispatch'
actionpack (7.0.5.1) lib/action_dispatch/routing/route_set.rb:49:in `dispatch'
actionpack (7.0.5.1) lib/action_dispatch/routing/route_set.rb:32:in `serve'
actionpack (7.0.5.1) lib/action_dispatch/journey/router.rb:50:in `block in serve'
actionpack (7.0.5.1) lib/action_dispatch/journey/router.rb:32:in `each'
actionpack (7.0.5.1) lib/action_dispatch/journey/router.rb:32:in `serve'
actionpack (7.0.5.1) lib/action_dispatch/routing/route_set.rb:852:in `call'
lib/middleware/omniauth_bypass_middleware.rb:74:in `call'
rack (2.2.8) lib/rack/tempfile_reaper.rb:15:in `call'
rack (2.2.8) lib/rack/conditional_get.rb:27:in `call'
rack (2.2.8) lib/rack/head.rb:12:in `call'
actionpack (7.0.5.1) lib/action_dispatch/http/permissions_policy.rb:38:in `call'
lib/content_security_policy/middleware.rb:12:in `call'
lib/middleware/anonymous_cache.rb:389:in `call'
lib/middleware/gtm_script_nonce_injector.rb:10:in `call'
rack (2.2.8) lib/rack/session/abstract/id.rb:266:in `context'
rack (2.2.8) lib/rack/session/abstract/id.rb:260:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/cookies.rb:704:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/callbacks.rb:27:in `block in call'
activesupport (7.0.5.1) lib/active_support/callbacks.rb:99:in `run_callbacks'
actionpack (7.0.5.1) lib/action_dispatch/middleware/callbacks.rb:26:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/debug_exceptions.rb:28:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/show_exceptions.rb:26:in `call'
logster (2.12.2) lib/logster/middleware/reporter.rb:43:in `call'
railties (7.0.5.1) lib/rails/rack/logger.rb:40:in `call_app'
railties (7.0.5.1) lib/rails/rack/logger.rb:27:in `call'
config/initializers/100-quiet_logger.rb:20:in `call'
config/initializers/100-silence_logger.rb:29:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/remote_ip.rb:93:in `call'
request_store (1.5.1) lib/request_store/middleware.rb:19:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/request_id.rb:26:in `call'
lib/middleware/enforce_hostname.rb:24:in `call'
rack (2.2.8) lib/rack/method_override.rb:24:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/executor.rb:14:in `call'
rack (2.2.8) lib/rack/sendfile.rb:110:in `call'
actionpack (7.0.5.1) lib/action_dispatch/middleware/host_authorization.rb:131:in `call'
rack-mini-profiler (3.1.1) lib/mini_profiler.rb:260:in `call'
message_bus (4.3.7) lib/message_bus/rack/middleware.rb:60:in `call'
lib/middleware/request_tracker.rb:233:in `call'
railties (7.0.5.1) lib/rails/engine.rb:530:in `call'
railties (7.0.5.1) lib/rails/railtie.rb:226:in `public_send'
railties (7.0.5.1) lib/rails/railtie.rb:226:in `method_missing'
rack (2.2.8) lib/rack/urlmap.rb:74:in `block in call'
rack (2.2.8) lib/rack/urlmap.rb:58:in `each'
rack (2.2.8) lib/rack/urlmap.rb:58:in `call'
unicorn (6.1.0) lib/unicorn/http_server.rb:634:in `process_client'
unicorn (6.1.0) lib/unicorn/http_server.rb:739:in `worker_loop'
unicorn (6.1.0) lib/unicorn/http_server.rb:547:in `spawn_missing_workers'
unicorn (6.1.0) lib/unicorn/http_server.rb:143:in `start'
unicorn (6.1.0) bin/unicorn:128:in `<top (required)>'
vendor/bundle/ruby/3.2.0/bin/unicorn:25:in `load'
vendor/bundle/ruby/3.2.0/bin/unicorn:25:in `<main>'

```

---

<div class="post-metadata">

### Author: ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)
#### Post date: [August 11, 2023, 4:48am UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/2 "2023-08-11T04:48:21Z")

</div>

It looks like that setting was deprecated and recently removed. When it was deprecated, the setting’s description said “DEPRECATED, use the ‘personal message enabled groups’ setting instead. Allow trust level 1 (configurable via min trust to send messages) users to create messages and reply to messages. Note that staff can always send messages no matter what.”

You should be able to enable personal messages now with that setting:

 ![image](https://global.discourse-cdn.com/meta/original/4X/d/9/b/d9b458aeb26b4676cc09580c965a4e72af9e9afa.png)

---

<div class="post-metadata">

### Author: ![satonotdead](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/satonotdead/32/447830_2.png) [@satonotdead](https://meta.discourse.org/u/satonotdead)
#### Post date: [August 12, 2023, 1:29pm UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/3 "2023-08-12T13:29:31Z")

</div>

Thaks for your reply Simon, our configurarion is OK (TL1) but nobody than Admins can send PMs.

The issue is not around this. And it’s probable related to #encrypt but I just disabled and removed the plugin and the issue persists.

> BTW that’s the second time I try to search ‘private messages’ instead ‘personal messages’ on Discourse config 😅

---

<div class="post-metadata">

### Author: ![Lilly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lilly/32/575047_2.png) [@Lilly](https://meta.discourse.org/u/Lilly)
#### Post date: [August 12, 2023, 2:23pm UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/4 "2023-08-12T14:23:07Z")

</div>

maybe give [safe mode](https://meta.discourse.org/t/53504?silent=true) a try and see if you can pm with a test user account 🤔

---

<div class="post-metadata">

### Author: ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)
#### Post date: [August 12, 2023, 7:39pm UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/5 "2023-08-12T19:39:02Z")

</div>

it looks like you have the Custom Trust Level plugin installed. The problem might be here:

> <https://github.com/Ahmedgagan/discourse-custom-trust-level/blob/7691b8796d387cff07bdc53abc55fa402c55b25b/plugin.rb#L75>

---

<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [September 11, 2023, 7:39pm UTC](https://meta.discourse.org/t/our-pms-stopped-working/274755/6 "2023-09-11T19:39:41Z")

</div>

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