# Outstanding support from the team at Discourse.com

**URL:** https://meta.discourse.org/t/outstanding-support-from-the-team-at-discourse-com/53106
**Category:** Praise
**Created:** [November 19, 2016, 7:37am UTC](https://meta.discourse.org/t/outstanding-support-from-the-team-at-discourse-com/53106 "2016-11-19T07:37:52Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![PeterButton](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/peterbutton/32/121422_2.png) [@PeterButton](https://meta.discourse.org/u/PeterButton)
#### Post date: [November 19, 2016, 7:37am UTC](https://meta.discourse.org/t/outstanding-support-from-the-team-at-discourse-com/53106/1 "2016-11-19T07:37:52Z")

</div>

Back in April last year I started a Discourse [community](http://community.fleetgeeks.org/) for a [client](https://telematics.tomtom.com/en_gb/webfleet/). We chose to use [Discourse.org](http://Discourse.org) for hosting.

Things started well with the community, but for a number of reasons momentum was lost. I contacted the support team at Discourse and let them know what was happening. It was always possible that momentum might be re-established, but I was insufficiently confident and I eventually had to stop our subscription payments.

In the last couple of days circumstances have changed. It’s not certain that everything will now continue but it was sufficiently likely that I contacted @neil and @codinghorror to ask what might be possible. Was I facing the need to start again from scratch or might it be possible to recover the previous work?

They located their backup and had the site up and running in a little over 24 hours.

I’m hugely impressed. Thanks very much indeed.