# \[Paid\] Sortable group messages

**URL:** <https://meta.discourse.org/t/paid-sortable-group-messages/109404>\
**Category:** Marketplace\
**Created:** [2월 17, 2019, 10:41오후 UTC](https://meta.discourse.org/t/paid-sortable-group-messages/109404 "2019-02-17T22:41:17Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![icaria36](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/icaria36/32/426431_2.png) [@icaria36](https://meta.discourse.org/u/icaria36)\
**Post date:** [2월 17, 2019, 10:41오후 UTC](https://meta.discourse.org/t/paid-sortable-group-messages/109404/1 "2019-02-17T22:41:17Z")

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Part of [[Paid] Meta-request for ticketing system related improvements](https://meta.discourse.org/t/paid-meta-request-for-ticketing-system-related-improvements/109401).

Currently group messages are sorted by most recent activity only. In order to satisfy better the use case of a ticketing system, it would be useful to sort messages following this criteria:

1. By number of replies, starting with 0 and then incrementally.
2. Messages with the same number of replies would be sorted by unassigned first, then alphabetical by assignee.
3. Messages with the same number of replies and unassigned would be sorted by oldest first.

This way, the top of the queue has always the oldest messages that haven’t been answered and neither assigned yet.

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_[View the full topic](https://meta.discourse.org/t/paid-sortable-group-messages/109404)._