# Password reset landing page not loading because of cloudflare rocketloader
**URL:** https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928
**Category:** Support
**Created:** [October 14, 2022, 3:05pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928 "2022-10-14T15:05:02Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@mati\_h](https://meta.discourse.org/u/mati_h)
#### Post date: [October 14, 2022, 3:05pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/1 "2022-10-14T15:05:03Z")
Hey,
Some team members (myself included) are trying to reset our account passwords in our Discourse community sub-domain, but when we clicking on the “reset password email” we just see a blank screen, nothing is loading.
Any ideas what might be the issue? Could be this related to the template we are using?
Thanks
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [October 14, 2022, 3:05pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/2 "2022-10-14T15:05:42Z")
I’d recommend that you try [safe mode](https://meta.discourse.org/t/53504?silent=true), but I bet Richard will have a more clever suggestion.
EDIT: Not more clever, but more complete. 🙂
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### Author:  [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [October 14, 2022, 3:06pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/3 "2022-10-14T15:06:05Z")
- Anything in your browser console?
- Anything in `/logs` ?
- Does it happen in [safe mode](https://meta.discourse.org/t/53504?silent=true) ?
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### Author:  [@mati\_h](https://meta.discourse.org/u/mati_h)
#### Post date: [October 14, 2022, 3:15pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/4 "2022-10-14T15:15:05Z")
When trying to enter to [safe mode](https://meta.discourse.org/t/53504?silent=true), it seems I get the same issue (white screen, nothing is loading). I tested in Brave Browser and Chrome with no adblockers.
Where I can check the /logs?
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [October 14, 2022, 3:19pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/5 "2022-10-14T15:19:42Z")
Rocket Loader means you have enabled Cloudflare “optimizations” for the Discourse forum domain. You must disable RocketFlare for the Discourse domain on your DNS settings in Cloudflare for it to work properly.
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### Author:  [@mati\_h](https://meta.discourse.org/u/mati_h)
#### Post date: [October 14, 2022, 5:02pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/6 "2022-10-14T17:02:26Z")
That fixed the issue! thanks @Falco
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [November 13, 2022, 5:02pm UTC](https://meta.discourse.org/t/password-reset-landing-page-not-loading-because-of-cloudflare-rocketloader/241928/7 "2022-11-13T17:02:45Z")
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