# Password reset not working
**URL:** https://meta.discourse.org/t/password-reset-not-working/64722
**Category:** Support
**Created:** [June 19, 2017, 1:06am UTC](https://meta.discourse.org/t/password-reset-not-working/64722 "2017-06-19T01:06:24Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@FlyingSwitzerland](https://meta.discourse.org/u/FlyingSwitzerland)
#### Post date: [June 19, 2017, 1:06am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/1 "2017-06-19T01:06:24Z")
Hello everyone,
Hope you’re doing fine !
I’m creating this topic because I’m an admin of a community and we have noticed that, when a user asks for a password reset, he receive the email with a link but when he click on it, it says that this page don’t exist or is private.
This issue is appearing to all our users (including staff)
How can I resolve that ?
Thank you for your precious help !
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 19, 2017, 1:10am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/2 "2017-06-19T01:10:49Z")
Is it a bad translation? We recently saw a bad translation here replace the URL with something else that was wrong.
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### Author:  [@FlyingSwitzerland](https://meta.discourse.org/u/FlyingSwitzerland)
#### Post date: [June 19, 2017, 1:12am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/3 "2017-06-19T01:12:28Z")
> [@codinghorror](#):
>
> Is it a bad translation? We recently saw a bad translation here replace the URL with something else that was wrong.
No because our forum is in English, no particular translation. And the URL seems correct… 🤔
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 19, 2017, 1:18am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/4 "2017-06-19T01:18:07Z")
Not sure, unless you can repro it here or on [try.discourse.org](http://try.discourse.org) it is probably a configuration issue of some kind.
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### Author:  [@dax](https://meta.discourse.org/u/dax)
#### Post date: [June 19, 2017, 1:21am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/5 "2017-06-19T01:21:18Z")
Are you talking about [infinite-flight.com](http://infinite-flight.com) or another site?
Because I created an account 2 minutes ago and I can reset the password without problem.
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### Author:  [@FlyingSwitzerland](https://meta.discourse.org/u/FlyingSwitzerland)
#### Post date: [June 19, 2017, 1:44am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/6 "2017-06-19T01:44:34Z")
No it’s on [http://forum.getpax.io](http://forum.getpax.io)
I can send you a password reset link if you want.
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### Author:  [@FlyingSwitzerland](https://meta.discourse.org/u/FlyingSwitzerland)
#### Post date: [June 19, 2017, 1:48am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/7 "2017-06-19T01:48:01Z")
I’m sorry guys the problem is now resolved I have just update the forum and now everything is working fine 😉
Thank you for your help !
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 19, 2017, 1:52am UTC](https://meta.discourse.org/t/password-reset-not-working/64722/8 "2017-06-19T01:52:39Z")