# Password reset: "User unknown", even if it exists

**URL:** https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969
**Category:** Bug
**Created:** [March 14, 2018, 11:59am UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969 "2018-03-14T11:59:41Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![thorbenegberts](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/thorbenegberts/32/120119_2.png) [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)
#### Post date: [March 14, 2018, 11:59am UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969/1 "2018-03-14T11:59:41Z")

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Hi there,

as our users try to reset their password, they get an error message that the user doesn’t exist, even if it does. However, the email is being sent (so it’s not that critical).

 ![10](https://global.discourse-cdn.com/meta/original/3X/4/3/4312a2dd3c68305cb9affc43fe844f34e8726a8a.png)

_(Version: Discourse 2.0.0.beta3 - [GitHub - discourse/discourse: A platform for community discussion. Free, open, simple. · GitHub](https://github.com/discourse/discourse) version 95555b5ec8cc9445b3e1ba0f8540d9fc6071e5e5, hosted instance [forum.plentymarkets.com](http://forum.plentymarkets.com))_

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [March 14, 2018, 2:24pm UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969/3 "2018-03-14T14:24:03Z")

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Can repro, will give this a look.

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### Author: ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [March 15, 2018, 9:56am UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969/12 "2018-03-15T09:56:22Z")

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Hi @thorbenegberts,

I pushed a fix, should be correctly working now.

Thanks for the bug report.

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### Author: ![thorbenegberts](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/thorbenegberts/32/120119_2.png) [@thorbenegberts](https://meta.discourse.org/u/thorbenegberts)
#### Post date: [March 15, 2018, 10:39am UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969/13 "2018-03-15T10:39:16Z")

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Yep, works. Thanks for the fix!

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### Author: ![tgxworld](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tgxworld/32/106117_2.png) [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [March 17, 2018, 10:00am UTC](https://meta.discourse.org/t/password-reset-user-unknown-even-if-it-exists/82969/14 "2018-03-17T10:00:28Z")

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