# Patreon plugin is not adding free patreon members to group

**URL:** <https://meta.discourse.org/t/patreon-plugin-is-not-adding-free-patreon-members-to-group/298724>\
**Category:** Product Support\
**Tags:** patreon\
**Created:** [March 10, 2024, 3:39am UTC](https://meta.discourse.org/t/patreon-plugin-is-not-adding-free-patreon-members-to-group/298724 "2024-03-10T03:39:14Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![a\_lilian](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/a_lilian/32/452643_2.png) [@a\_lilian](https://meta.discourse.org/u/a_lilian)\
**Post date:** [March 10, 2024, 3:39am UTC](https://meta.discourse.org/t/patreon-plugin-is-not-adding-free-patreon-members-to-group/298724/1 "2024-03-10T03:39:14Z")

</div>

Hello there! I’m trying to configure the Patreon plugin and I’ve run into a roadblock that I can’t figure out.

## Setup.

I have a site hosted under the creator hosting plan. I have set up the Patreon plugin following these steps:

> [@Configure Patreon integration with Discourse](https://meta.discourse.org/t/configure-patreon-integration-with-discourse/62380):
>
> bookmark This guide explains how to set up and configure Patreon integration with your Discourse forum, including user synchronization, group management, and access control. person_raising_hand Required user level: Administrator warning Requires the Discourse Patreon plugin to be installed Summary This guide covers: Setting up Patreon API credentials Configuring the Discourse Patreon plugin Synchronizing Patreon users with Discourse groups Managing Patron group settings Setting up …

After completing those steps and hitting the “Update Patrons & Sync Groups” button, the Patreon plugin has my Patreon tiers and I am able to create a rule to add Patrons to the patron group:

 ![screenshot](https://global.discourse-cdn.com/meta/original/4X/2/7/b/27bf84bc080d8bfc196e70b82847d626be9f7347.png)

## The problem, as best as I can explain it.

I currently have two test users who are free members on my Patreon. Their Patreon accounts are linked to their accounts on my Discourse site.

The problem is that these two users are not being added to the “patron” group as I would expect, even when I click “Update Patrons & Sync Groups”.

## What I’ve tried to fix it.

I tried repeating the steps listed here:

> [@Configure Patreon integration with Discourse](https://meta.discourse.org/t/configure-patreon-integration-with-discourse/62380):
>
> bookmark This guide explains how to set up and configure Patreon integration with your Discourse forum, including user synchronization, group management, and access control. person_raising_hand Required user level: Administrator warning Requires the Discourse Patreon plugin to be installed Summary This guide covers: Setting up Patreon API credentials Configuring the Discourse Patreon plugin Synchronizing Patreon users with Discourse groups Managing Patron group settings Setting up …

I’ve tried creating another group for the plugin to add Patrons to.

I’ve tried having one of the test users disconnect their Patreon account from their forum account, un-member themselves on Patreon, then re-member on Patreon and re-connect their Patreon account to their forum account.

I’ve tried waiting a few hours for cached values to catch up.

I’ve tried turning the Patreon plugin off and back on 😉 (seriously though! I did!)

Now I’m out of ideas, so I’m trying the support forum! Thank you in advance for taking the time to give me a hand!

## PS

PS: If you’re someone who likes the things I make and have somehow stumbled across this post, don’t worry! **I’m not putting in any paywalls.** The free Patreon tier is going to get everything!

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