# Per-category default reply when emailing in

**URL:** <https://meta.discourse.org/t/per-category-default-reply-when-emailing-in/36731>\
**Category:** Feature\
**Created:** [December 15, 2015, 8:49am UTC](https://meta.discourse.org/t/per-category-default-reply-when-emailing-in/36731 "2015-12-15T08:49:42Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![mpalmer](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mpalmer/32/45740_2.png) [@mpalmer](https://meta.discourse.org/u/mpalmer)\
**Post date:** [December 15, 2015, 9:55pm UTC](https://meta.discourse.org/t/per-category-default-reply-when-emailing-in/36731/9 "2015-12-15T21:55:52Z")

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> [@sam](#):
>
> is a very “helpdesky” like bit of feature creep.

Hmm, I thought making Discourse a private support portal was pretty much making a “helpdesk”, with a UI that didn’t make you want to cry. Could you explain the differences, as you see them, between what you think of as a “helpdesk”, and what you envision “Discourse as a private support portal” providing?

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