# Plugin idea: Twitter customer service

**URL:** <https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646>\
**Category:** Feature\
**Created:** [8 Marzo 2017, 5:47pm UTC](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646 "2017-03-08T17:47:28Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![vinothkannans](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/vinothkannans/32/86465_2.png) [@vinothkannans](https://meta.discourse.org/u/vinothkannans)\
**Post date:** [8 Marzo 2017, 5:47pm UTC](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646/1 "2017-03-08T17:47:28Z")

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Many products and services using Discourse as their support forum. Also there are many companies using [Twitter as their additional customer service portal](https://blog.twitter.com/2016/how-to-use-twitter-for-customer-service). So I guess it will be useful to implement Twitter service in Discourse to achieve this?

 ![](https://global.discourse-cdn.com/meta/original/3X/1/5/15e74ce2194e5f629de626f9889fdfa63028825e.png)

For example (as per above image), if someone tweeted by mentioning `@GitHubHelp` or like `@GitHub #help` then a topic should be created automatically with that tweet content. It can be in private staff category. When a staff reply to the topic corresponding reply tweet must be posted as `@GitHubHelp` twitter handle. So both the Twitter conversation and Discourse topic should be in sync for all replies.

**Advantages**

- Staff team can support both Discourse and Twitter customers in one place.
- Existing Discourse users can introduce Twitter customer service support easily.
- Support topics can be moved to public category when it useful for other forum users

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_[View the full topic](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646)._