# Plugin idea: Twitter customer service

**URL:** <https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646>\
**Category:** Feature\
**Created:** [8 Marzo 2017, 5:47pm UTC](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646 "2017-03-08T17:47:28Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)\
**Post date:** [8 Marzo 2017, 6:16pm UTC](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646/7 "2017-03-08T18:16:42Z")

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Also … an option that if you “heart” the “shadow” copy post it goes ahead and “hearts” it on twitter. Possibly an option for “retweet” as well.

One other problem to consider is that often we notice @discourse is dropped in the middle of a conversation, so untangling what it all means forces us to dig through the timeline of the conversation. It should embed previous tweets for such cases.

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