# Private Message Can't Be Reached with private messaging disabled

**URL:** https://meta.discourse.org/t/private-message-cant-be-reached-with-private-messaging-disabled/133518
**Category:** UX
**Created:** [15 בנובמבר,‏ 2019,‏ 9:09pm UTC](https://meta.discourse.org/t/private-message-cant-be-reached-with-private-messaging-disabled/133518 "2019-11-15T21:09:26Z")
**Posts on this page:** 1
**Showing post:** 3

<div class="post-metadata">

### Author: ![Stephen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephen/32/95011_2.png) [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [15 בנובמבר,‏ 2019,‏ 10:48pm UTC](https://meta.discourse.org/t/private-message-cant-be-reached-with-private-messaging-disabled/133518/3 "2019-11-15T22:48:59Z")

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Private messages aren’t hidden by any recent change, it’s likely to be a theme or component doing this to your site.

Check using [safe mode](https://meta.discourse.org/t/53504?silent=true):

> [@Using Safe Mode to troubleshoot issues with themes and plugins](https://meta.discourse.org/t/how-to-use-discourse-safe-mode/53504):
>
> bookmark This guide explains how to use Discourse’s [Safe Mode](https://meta.discourse.org/t/53504?silent=true) to troubleshoot issues with themes and plugins. person_raising_hand Required user level: All users Discourse offers a “JavaScript [Safe Mode](https://meta.discourse.org/t/53504?silent=true)” that allows any user to isolate the root cause of JavaScript issues caused by plugins, themes, or theme components. This feature is particularly useful for troubleshooting problems on your Discourse site. Accessing [Safe Mode](https://meta.discourse.org/t/53504?silent=true) To access [Safe Mode](https://meta.discourse.org/t/53504?silent=true), follow these steps: Open a new browse…

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