We are having an odd situation where one forum user sends a private message to another one, and when the recipient replies (via email, I presume), it goes to our admin inbox, not to the person who sent the message. When I as a Forum administrator check the sender’s message inbox, I can see the messages. But the person who sent the message, and should have received a reply, does not see anything.
We think these are the steps the message sender took:
- Went onto their profile (eg. https://community.historypin.org/users/nightowlr80/activity)
- Hit the blue message button
- Sent them a message
- Sender did not get an email when the recipient replied
- Sender does not have a reply in their Forum Inbox
Anyone know what might be going on here? Is it a bug, or something in our set up?
Let me know if other additional details would help.