Private Messages Not Being Delivered


(Ryan Sullivan) #1

It doesn’t look like email notifications are being sent when users sent 1 to 1 messages. I’ve read through a few similar threads and none seem to match our current situation.

Our current version is 1.1.0beta2 but this has been the case since 1.0

Here are some details:

  • The forum is not using SSO
  • We have tested email delivery from PMs while the receiving user is logged out of the forum and is offline
  • This is the configuration for all users we’ve been testing with https://cloudup.com/csgbe6vano7
  • The send email test passes and all welcome and registration emails are sent without issue
  • We have email time window mins set to ‘0’

Any thoughts on what could be going on or what we’re doing incorrectly? Thanks.


(Ryan Sullivan) #2

We got it figured out. Between the delay and the receiver being offline it didn’t seem like messages were being sent. But now we understand the conditions for when emails are sent so this is all good. Ignore the initial post.


(Jeff Atwood) #3

I suggest you set “email me even if I am active” in the user’s preferences when testing things like this in the future… looks like you got it figured out! :v:


(Jeff Atwood) #4