# Private messages to a group, or other means to handle private support requests **URL:** \ **Category:** Feature\ **Created:** [Mars 22, 2014, 3:51 UTC](https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010 "2014-03-22T15:51:59Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![scombs](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/scombs/32/48616_2.png) [@scombs](https://meta.discourse.org/u/scombs)\ **Post date:** [Mars 5, 2016, 10:52 UTC](https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010/14 "2016-03-05T22:52:48Z")
In case anyone on this topic missed it. Messaging to groups via URL works now. High fives ✋ Discourse team > [@Creating pre-filled personal message links](https://meta.discourse.org/t/creating-pre-filled-personal-message-links/35984/2): > > I just added support for composing a new pre-filled message for a group via URL! The URL will be: > > [Discourse Meta](https://meta.discourse.org/new-message?groupname=team&title=topic%20title&body=topic%20body) > > Notice groupname param in above URL, this means that you want to create a new pre-filled message for a group (as opposed to username for composing a message for user). Works great for letting users initiate support requests by sending a message for a group to handle. (That sound you just heard was ZenDesk losing some customers.) The messages for group members will show up in each group member’s individual group inbox which are accessible via the group member’s user profile. Each user can set their Watching/Tracking status for that inbox. I think I have this right, correct me if I am wrong. Took me a while to sort it out. Time for 🍺 --- _[View the full topic](https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010)._