# Private messages to a group, or other means to handle private support requests

**URL:** <https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010>\
**Category:** Feature\
**Created:** [Mars 22, 2014, 3:51 UTC](https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010 "2014-03-22T15:51:59Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![tradpainter](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tradpainter/32/62213_2.png) [@tradpainter](https://meta.discourse.org/u/tradpainter)\
**Post date:** [Septembre 19, 2014, 1:08 UTC](https://meta.discourse.org/t/private-messages-to-a-group-or-other-means-to-handle-private-support-requests/14010/6 "2014-09-19T01:08:43Z")

</div>

I followed @mcwumbly instructions, but no joy to PM a group.

i.e. I go to the profile page of a member of the group, click the PM tab, delete their name in the box and (try) add the name of the group they are in. tp\_painter\_peeps It doesn’t accept that name and suggests alternatives not in the group.

I get an Archetype error message

Is PM groups still supported or any idea what I am missing here? Just need to stick with another method?

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