Problems with Aruba

email

(Daniela) #1

One of my user send me a PM because he doesn’t receive emails from our forum.

Months ago we disabled the digest mail and set the max emails per day per user to 1 (before this new email setting he have no problem with emails)

In admin/email/send I see that the mail was send:

He always check the spam folder and also webmail.aruba. but he do not find any emails from the forum.

With other provider (hotmail, gmail etc…) it seems there is no problem.
No errors in admin/logs for emails.

Email settings:




Is there something wrong?

EDIT: just checked his email setting:


(Jay Pfaffman) #2

It sounds like a problem with Aruba. You say that all other email providers work. You see that the message was sent. You should ask their tech support or forums.


(Jeff Atwood) #3

Hotmail / Outlook is also notorious for silently discarding emails they don’t like.


(Daniela) #4

For the user, I change his email (via admin) with his Gmail account he send me via PM. He is not online now

But something not working in my forum. I’m trying to send an email here https://www.mail-tester.com from admin/email/test.
The result is not received (tested twice, same results).

Can you point me to some topics for debug our server (digital ocean) settings please?


(Jeff Atwood) #5

There is only the email troubleshooting #howto which already covers this.