I think this would be generally helpful, yes.
I think the third option shouldn’t say “spammer” — after all, if they’re known to be a spammer, delete is right there. Something like “place on hold” instead?
Can silenced users message moderators? I’m thinking I’d like something like this;
- Possible spammer detected
- Case is unclear, so moderator says “place on hold”
- User is silienced, but…
- User gets DM saying that an automated system has placed the account on hold for verification, and that they can respond with more information if they like
- If user does not respond after some time, auto-delete them.
- If they do respond, moderators get “reply and keep”, “reply and delete”, “just delete and move on with your life” buttons.