# Question about the mail-receiver

**URL:** https://meta.discourse.org/t/question-about-the-mail-receiver/114732
**Category:** Support
**Created:** [April 11, 2019, 7:59am UTC](https://meta.discourse.org/t/question-about-the-mail-receiver/114732 "2019-04-11T07:59:59Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![itsbhanusharma](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/itsbhanusharma/32/180717_2.png) [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [April 11, 2019, 10:49am UTC](https://meta.discourse.org/t/question-about-the-mail-receiver/114732/2 "2019-04-11T10:49:24Z")

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Are you using mail receiver for inbound emails? have you followed the howto properly?

> [@eextra](#):
>
> Why can’t I click and check this email?

because that email does not exist on discourse.

> [@eextra](#):
>
> Why can’t I answer this email to the sender?

Since discourse isn’t an email application, replying without an associated topic isn’t possible.

> [@eextra](#):
>
> How to check the logs ?

what logs? did you see:

> [@Where does Discourse store and show logs?](https://meta.discourse.org/t/where-are-all-the-discourse-logs/58022):
>
> When troubleshooting issues or errors with Discourse it is important you look at your logs. Here’s a listing of where they are and what’s in there. Your site domain Administration logs shown in the UI The Discourse admin panel contains several forms of logging: Emails that are sent, skipped, bounced, received and rejected are logged at https://=DOMAIN=/admin/email-logs and the neighboring tabs. Staff actions are logged at https://=DOMAIN=/admin/logs/staff\_action\_logs Email addresses an…

mail-receiver logs can be found by ssh’ing into your server and

```
cd /var/discourse
./launcher logs mail-receiver

```

> [@eextra](#):
>
> When I send a test email to a non-existent address ([blablabla423123123@gmail.com](mailto:blablabla423123123@gmail.com)), nothing appears in bounced tab:

This has nothing to do with mail-receiver, You have to configure bounce notification with your ESP and follow this guide:

> [@Configure VERP to handle bouncing e-mails](https://meta.discourse.org/t/handling-bouncing-e-mails/45343):
>
> Setting up bounces handling Discourse uses the [Variable envelope return path (VERP)](https://en.wikipedia.org/wiki/Variable_envelope_return_path) technique to handle bouncing e-mails. To enable VERP, set the “reply by email address” site setting with an email address template that uses the + sign. The default of replies+%{reply\_key}@discourse.example.com … works fine. If you are using your own or your company’s email server, then, that’s it tada Your discourse instance must be able to receive email sent to this address. This should work via POP, bu…

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