Recommended workflows for support and community?

Yes, this can be done with Tag Groups. To create a tag group, go to your tags index page (/tags). Choose “Manage Tag Groups” from the top right menu.

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Create a new tag group with the tags you want to restrict to staff members. Tag groups give you three options for how the tags can be used:

  • Tags can be used by everyone
  • Tags are visible to everyone, but only staff can use them
  • Tags are visible only to staff

Select the last option so that the tags can only be used and seen by staff.

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