# Recovering from a paranoid community

**URL:** <https://meta.discourse.org/t/recovering-from-a-paranoid-community/77745>\
**Category:** Community Building\
**Created:** [11 Gennaio 2018, 12:20pm UTC](https://meta.discourse.org/t/recovering-from-a-paranoid-community/77745 "2018-01-11T12:20:24Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Drew\_Warwick](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/drew_warwick/32/80591_2.png) [@Drew\_Warwick](https://meta.discourse.org/u/Drew_Warwick)\
**Post date:** [11 Gennaio 2018, 12:20pm UTC](https://meta.discourse.org/t/recovering-from-a-paranoid-community/77745/1 "2018-01-11T12:20:24Z")

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The Discourse FAQ mentions that “This is a Civilized Place for Public Discussion”, “Be Agreeable, Even When You Disagree”, and “Always Be Civil”. We agree 100% and have the same values on our Discourse forum. Unfortunately, a sizable portion of our members don’t value that sort of community. They can’t fathom the concept of being constructive and its benefits.

Because of this lack of understanding, they misinterpret moderation action as disallowing any sort of criticism. If we take down a PA targeted at a company team, the community jumps to the conclusion that they’re not allowed to criticize the company. The actual answer is that instead of posting the below they should post the one that follows:

> This update is awful. The responsible team obviously doesn’t care about their jobs.

> This update is awful. Here is a list of past updates that have had the same problem – this is a reoccurring problem. Can we maybe look for more community feedback before pushing to production in the future?

but, again, since they can’t fathom a constructive community, this is all Greek to them. I tried to tell the user who made that post that it was a PA, but they kept insisting that it wasn’t – that it couldn’t be. They refused to believe anything other than “criticism of the company isn’t allowed”.

We could just to remove users from the community who can’t understand what it means to be constructive, but a mass exodus like that (there are a lot of users like this) would cause enormous tension within the community. I’m not sure what else we could do though. The longer this is a problem, the more it festers – it’s pretty critical we resolve this soon rather than letting it take its course.

Have any of you experienced similar problems in your own communities before? What did you do to resolve the problem?

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