more often than not (and more often lately, hence my revisit to this topic) I’m not going to approve the post.
The typical state of affairs is that the post is a direct request for support, posted to a community of hundreds, and they aren’t the ones to help the user.
By converting the pending message to a PM, we can both remove the pending message and reply to the author in one fell swoop.
At it stands, we’re having to copy & paste it all into a new ticket for our zendesk, when answering it in the forum would have taken far less steps.