# Over de mogelijkheid om Discourse te gebruiken als alternatief voor JIRA of Zendesk
**URL:** https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515
**Category:** Feature
**Created:** [3 september 2021 om 07:42 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515 "2021-09-03T07:42:30Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@tenzan](https://meta.discourse.org/u/tenzan)
#### Post date: [3 september 2021 om 07:42 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/1 "2021-09-03T07:42:30Z")
Hi,
Just wondering if there are plugins that allow us to use Discourse as an alternative to JIRA or Zendesk, for example?
Specifically, is there a way to export a report to Excel file, creating charts.
Thanks!
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### Author:  [@IAmGav](https://meta.discourse.org/u/IAmGav)
#### Post date: [3 september 2021 om 07:50 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/2 "2021-09-03T07:50:36Z")
> [@tenzan](#):
>
> Just wondering if there are plugins that allows us to use Discourse as an alternative to JIRA or Zendesk, for example?
There is a ticket plug in you can use
> [@Tickets Plugin tickets](https://meta.discourse.org/t/tickets-plugin/97914):
>
> Repo [https://github.com/paviliondev/discourse-tickets](https://github.com/paviliondev/discourse-tickets)Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the [Assign Plugin](https://meta.discourse.org/t/discourse-assign/58044). It is based on @tobiaseigen’s [original spec](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698), and has been built in collaboration with @tobiaseigen and an awesome [Ruby for Good team](https://community.namati.org/t/ruby-for-good-2018-and-the-global-legal-empowerment-network/44159), for the benefit of both [Namati](https://namati.org) and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets\_priority, tickets\_reason and tickets…
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### Author:  [@tenzan](https://meta.discourse.org/u/tenzan)
#### Post date: [3 september 2021 om 07:51 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/3 "2021-09-03T07:51:56Z")
Thanks a lot! I’ll check it out.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [3 september 2021 om 11:25 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/4 "2021-09-03T11:25:58Z")
> [@tenzan](#):
>
> Specially, is there a way to export a report to Excel file, creating charts
See the [Data Explorer Plugin](https://meta.discourse.org/t/data-explorer-plugin/32566)
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### Author:  [@tenzan](https://meta.discourse.org/u/tenzan)
#### Post date: [4 september 2021 om 16:13 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/5 "2021-09-04T16:13:37Z")
Thanks, Jay! I appreciate it!
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [4 september 2021 om 16:14 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/6 "2021-09-04T16:14:49Z")
We use Discourse as our own Jira internally and our main plugin is [Discourse Assign](https://meta.discourse.org/t/discourse-assign/58044)
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### Author:  [@tenzan](https://meta.discourse.org/u/tenzan)
#### Post date: [4 september 2021 om 16:16 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/7 "2021-09-04T16:16:56Z")
Thanks, Rafael. This is an important plugin, as a ticket should be assigned to someone. Great!
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### Author:  [@tenzan](https://meta.discourse.org/u/tenzan)
#### Post date: [5 september 2021 om 01:23 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/8 "2021-09-05T01:23:07Z")
Hi Rafael,
Does your company also use `Tickets Plugin` and `Data Explorer Plugin` mentioned above?
Please also list other plugins you think could be helpful? 🙏
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [5 september 2021 om 06:34 UTC](https://meta.discourse.org/t/regarding-possibility-to-use-discourse-as-an-alternative-to-jira-or-zendesk/202515/9 "2021-09-05T06:34:29Z")
If the Tickets Plugin lacks features you’d like to add, consider functionally speccing the proposal and funding the changes #Marketplace