# Relevant reports for Discourse as a ticket system?
**URL:** https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752
**Category:** Data & reporting
**Tags:** dashboard-reports
**Created:** [September 5, 2025, 8:25pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752 "2025-09-05T20:25:20Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@tknospdr](https://meta.discourse.org/u/tknospdr)
#### Post date: [September 5, 2025, 8:25pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752/1 "2025-09-05T20:25:20Z")
I’ve been working on a replacement for our company’s ticketing system using Discourse.
I know it has a lot of built in reports, but I’m not sure what is germane. Is anyone here using the software in that way already able to offer a list of reports that show the type of information that a dedicated solution like ZenDesk would have?
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [September 5, 2025, 11:21pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752/2 "2025-09-05T23:21:03Z")
Be sure to check out my workflow system:
> [@Process Manager left\_right\_arrow - formerly "Discourse Workflow"](https://meta.discourse.org/t/discourse-workflow/347110):
>
> information_sourceSummary A process management plugin for Discourse that moves work through configurable steps with actions, list filters, charts, swim-lane views, and Kanban boards.hammer_and_wrench[Repository Link](https://github.com/merefield/discourse-process-manager)[https://github.com/merefield/discourse-process-manager](https://github.com/merefield/discourse-process-manager)open_bookInstall Guide [How to install plugins in Discourse](https://meta.discourse.org/t/install-plugins-in-discourse/19157) Enjoying this plugin? Please star it on [GitHub](https://github.com/merefield/discourse-workflow)! pray
Which has an audit report and a workflow state report out of the box.
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### Author:  [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [September 5, 2025, 11:25pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752/3 "2025-09-05T23:25:05Z")
(Not really reports, but is kind of related)
See:
> [@Tickets Plugin tickets](https://meta.discourse.org/t/tickets-plugin/97914):
>
> Repo [https://github.com/paviliondev/discourse-tickets](https://github.com/paviliondev/discourse-tickets)Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the [Assign Plugin](https://meta.discourse.org/t/discourse-assign/58044). It is based on @tobiaseigen’s [original spec](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698), and has been built in collaboration with @tobiaseigen and an awesome [Ruby for Good team](https://community.namati.org/t/ruby-for-good-2018-and-the-global-legal-empowerment-network/44159), for the benefit of both [Namati](https://namati.org) and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets\_priority, tickets\_reason and tickets…
> [@Using discourse as ticket system, so no balls are dropped woman\_juggling](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698):
>
> I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…
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### Author:  [@tknospdr](https://meta.discourse.org/u/tknospdr)
#### Post date: [September 9, 2025, 3:43pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752/4 "2025-09-09T15:43:37Z")
> [@merefield](#):
>
> Be sure to check out my workflow system:
I’ll check this out, thanks.
> [@NateDhaliwal](#):
>
> (Not really reports, but is kind of related)
I’ve already built the system, just looking for good reporting now.
I found the built in reports, but there’s something wrong with them on my site…
> [@Private topics not showing up in Posts created report](https://meta.discourse.org/t/empty-reports-where-there-should-be-data/382079):
>
> I’m trying to figure out why some reports that should have data points on them are blank. If you look at this screenshot, you can see that I just created a new topic and there is a post under it: And if you look at the report for posts, it says there haven’t been any since Aug 14th, that’s not right. There have been plenty, including the one I just made 40 minutes ago to test with. How do I troubleshoot this?