# Relevant reports for Discourse as a ticket system? **URL:** https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752 **Category:** Data & reporting **Tags:** dashboard-reports **Created:** [September 5, 2025, 8:25pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752 "2025-09-05T20:25:20Z") **Posts on this page:** 1 **Showing post:** 3
### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal) #### Post date: [September 5, 2025, 11:25pm UTC](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752/3 "2025-09-05T23:25:05Z")
(Not really reports, but is kind of related) See: > [@Tickets Plugin tickets](https://meta.discourse.org/t/tickets-plugin/97914): > > Repo [https://github.com/paviliondev/discourse-tickets](https://github.com/paviliondev/discourse-tickets)Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the [Assign Plugin](https://meta.discourse.org/t/discourse-assign/58044). It is based on @tobiaseigen’s [original spec](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698), and has been built in collaboration with @tobiaseigen and an awesome [Ruby for Good team](https://community.namati.org/t/ruby-for-good-2018-and-the-global-legal-empowerment-network/44159), for the benefit of both [Namati](https://namati.org) and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets\_priority, tickets\_reason and tickets… > [@Using discourse as ticket system, so no balls are dropped woman\_juggling](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698): > > I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of… --- _[View the full topic](https://meta.discourse.org/t/relevant-reports-for-discourse-as-a-ticket-system/381752)._