# Removing staged users - how to?
**URL:** https://meta.discourse.org/t/removing-staged-users-how-to/122234
**Category:** Support
**Created:** [7월 6, 2019, 4:39오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234 "2019-07-06T16:39:55Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)
#### Post date: [7월 6, 2019, 4:39오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/1 "2019-07-06T16:39:56Z")
Hi, I set up email processing for incoming emails from anonymous users.
I decided to check this using an invite function. The email was sent from `notification email` to mailbox connected to category. A new topic was created successfully, the staged user was created too.
Then I open the mailbox and forward the invite mail to myself (i.e. again to the category). With the beta option for forwarded emails enabled the system returned a message that topic could not be created because no body detected. Seems like a bug, but nevermind. As a result, the second topic `Email issue – No Content` was created from the same staged user.
The question is how to remove this staged user 🙂…
I open admin panel, go to users, staged. Then first click to remove all user’s posts, next remove the user (just remove without blocking IP). After a few minutes, the user with its messages is returned. How to remove it and messages? What’s wrong? There are no any errors or warnings in log.
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### Author:  [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)
#### Post date: [7월 6, 2019, 5:59오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/2 "2019-07-06T17:59:52Z")
Removed it. That user (with the same email and nickname) was created 3 times. I assume that it is incorrect behavior. Admin cannot detect how many users correspond to email until checking user id in the database. Looks like a bug but I am not sure.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 6, 2019, 7:56오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/3 "2019-07-06T19:56:55Z")
Are you sure the email was the same? Staged users exist only as emails so I am not sure how duplicates could be possible. Can you provide the specific user info here?
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### Author:  [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)
#### Post date: [7월 6, 2019, 9:15오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/4 "2019-07-06T21:15:33Z")
Yes, I am. After I deleted the user 3 times with its messages, Topics table has the following info:
You may see that ids 330, 332 and 334 should be a single topic, they even have the same time of creation. I think each time I tried to delete the user a new user was creating, therefore topics have update timestamp.
The same for ids 331, 333 and 335.
My settings:
- `anonymous posting min trust level = TL4`
- `pop3 polling enabled`
- `pop3 polling username = support@tmch.icu`
- `pop3 polling delete from server = off`
- `log mail processing failures = on`
- `email in = on`
- `email in min trust = TL0`
- `block auto generated emails = off`
- `enable forwarded emails = on`
The issue is reproducable, steps:
1. Assign email to category, let it be `support@tmch.icu`, my category is accessible only to groups.
2. Go to invitations in your profile `https://tmch.icu/my/invited` (I am an admin)
3. Send an invitation for `support@tmch.icu`
4. After 5 minutes check received email at `https://tmch.icu/admin/email/received`
5. Check if staged user has appeared at `https://tmch.icu/admin/users/list/staged`
6. Check if topic created
7. Open mail client for `support@tmch.icu` and forward the invitation just received to `support@tmch.icu`. Do not change the email, just forward as is.
8. After 5 minutes check received email at `https://tmch.icu/admin/email/received` - probably it will not be processed because of empty body, ignore it.
9. Go to `https://tmch.icu/admin/users/list/staged` and delete the staged user. The correspond topic will be deleted automatically.
10. Wait 5 minutes and refresh the following pages:
`https://tmch.icu/admin/users/list/staged`
`https://tmch.icu/admin/email/received`
`your category`
11. You should see the deleted user and topic has appeared again.
12. Repeat steps 9-11, you should see the same, last time.
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### Author:  [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)
#### Post date: [7월 7, 2019, 5:48오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/5 "2019-07-07T17:48:36Z")
This user is still alive… It is resurrected every time I delete him. How can I investigate this deeply?
**Update** : to **resolve** this I removed incoming email address at the category for 10 min. After that an email dropped to `noreply@tmch.icu` (this is a notification email, from which invites send) informed that address `support@tmch.icu` is unreachable. This has stopped.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [8월 6, 2019, 5:48오후 UTC](https://meta.discourse.org/t/removing-staged-users-how-to/122234/6 "2019-08-06T17:48:37Z")
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