# Reply by email is removing the reply and posting the original

**URL:** <https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391>\
**Category:** Support\
**Created:** [2 februari 2020 om 02:59 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391 "2020-02-02T02:59:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mark\_Schmucker](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mark_schmucker/32/124810_2.png) [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Post date:** [2 februari 2020 om 02:59 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391/1 "2020-02-02T02:59:39Z")

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We have four cases, all from the same user, where the user replies by email and Discourse strips his response and instead re-posts the content he was replying to. So he looks silly and the mods have to delete his post.

Following are the details using two methods.

* * *

**Method 1**

Since he’s replying by email, there is this icon on his post. The Text and HTML tabs look fine- that is they look like other reply-by-email posts that do work as expected.

![image](https://global.discourse-cdn.com/meta/original/3X/b/1/b1f084ce049e61b22f7c9fcc28a4baf6dad1db34.png)

 ![image](https://global.discourse-cdn.com/meta/original/3X/6/a/6ac96aa05c179b13e6b079769a7b4751555fb218.png)

**The Text and HTML tabs look like this:**

Yada yada yada. This is the response.

> blah blah blah. This is the original post.

But what appears on the forum is “blah blah blah”, not “yada yada yada” as expected.

* * *

**Method 2**

In [Data Explorer](https://meta.discourse.org/t/32566?silent=true), the raw\_email contains both blah and yada. But raw and cooked contain only blah- that is, the original post. Here is the redacted raw\_email. If you can help but need the unredacted version, please PM me.

```
Received: from mail-oi1-f175.google.com (mail-oi1-f175.google.com [209.85.167.175]) by ip-172-26-14-30-mail-receiver.localdomain (Postfix) with ESMTP id C781113D61A for <replies+5307620e7f86ed9f79698d9c469de678@forum.example.com>; Fri, 31 Jan 2020 18:17:21 +0000 (UTC) Received: by mail-oi1-f175.google.com with SMTP id q81so8214729oig.0 for <replies+5307620e7f86ed9f79698d9c469de678@forum.example.com>; Fri, 31 Jan 2020 10:17:21 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:references:in-reply-to:from:date:message-id:subject:to; 

[BORING STUFF REMOVED]

X-Received: by 2002:aca:dc45:: with SMTP id t66mr7455696oig.39.1580494636891; Fri, 31 Jan 2020 10:17:16 -0800 (PST) MIME-Version: 1.0 References: <topic/1515@forum.example.com> <topic/1515/63121@forum.example.com> <0101016ffbfae673-0805e141-bbb4-4036-9da6-80e4bfaeda9b-000000@us-west-2.amazonses.com> In-Reply-To: <0101016ffbfae673-0805e141-bbb4-4036-9da6-80e4bfaeda9b-000000@us-west-2.amazonses.com> From: Steve <steveexample@gmail.com> Date: Fri, 31 Jan 2020 10:16:42 -0800 Message-ID: <CADy7SJEYJ5B8c-WgkG93PCTwnLCk1icC_H+Q9Q=zkeek5RSUAA@mail.gmail.com> Subject: Re: [506] [Investments/Equity] Total Return Fund To: Investor Group <replies+5307620e7f86ed9f79698d9c469de678@forum.example.com> Content-Type: multipart/alternative; boundary="00000000000066c15d059d7395ee" --00000000000066c15d059d7395ee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

YADA YADA YADA. This is the response.

On Fri, Jan 31, 2020 at 6:22 AM Robert via Investor Group < reply@example.com> wrote: > 

BLAH BLAH BLAH. This is the original post.

[FOOTER REMOVED]

```

---

<div class="post-metadata">

**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [2 februari 2020 om 03:59 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391/2 "2020-02-02T03:59:56Z")

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Almost certainly specific to this users email client.

---

<div class="post-metadata">

**Author:** ![Mark\_Schmucker](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mark_schmucker/32/124810_2.png) [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Post date:** [2 februari 2020 om 04:14 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391/3 "2020-02-02T04:14:03Z")

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It’s worth emphasizing that the Text and HTML tabs shown above do get it right. I don’t know how that content is calculated but it seems independent of the raw and cooked fields, which are getting it wrong.

---

<div class="post-metadata">

**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [2 februari 2020 om 04:39 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391/4 "2020-02-02T04:39:13Z")

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You will really need to drill into the specific layout his (presumably oddball?) email client is providing. Which email client?

---

<div class="post-metadata">

**Author:** ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)\
**Post date:** [24 december 2023 om 05:42 UTC](https://meta.discourse.org/t/reply-by-email-is-removing-the-reply-and-posting-the-original/140391/5 "2023-12-24T05:42:56Z")

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